JOB DESCRIPTION
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner
companies to source qualified talent for their open roles. The following
position is available to Veterans, Transitioning Military, National Guard and
Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If
you have the required skill set, education requirements, and experience, please
click the submit button and follow the next steps.
Who Are We?
Taking care of our customers, our communities and each other. That’s the
Travelers Promise. By honoring this commitment, we have maintained our
reputation as one of the best property casualty insurers in the industry for
over 170 years. Join us to discover a culture that is rooted in innovation and
thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim
Compensation Overview
The annual base salary range provided for this position is a nationwide market
range and represents a broad range of salaries for this role across the country.
The actual salary for this position will be determined by a number of factors,
including the scope, complexity and location of the role; the skills, education,
training, credentials and experience of the candidate; and other conditions of
employment. As part of our comprehensive compensation and benefits program,
employees are also eligible for performance-based cash incentive awards.
Salary Range
$67,000.00 - $110,600.00
Target Openings
1
What Is the Opportunity?
This role is eligible for a sign-on bonus.
LOCATION REQUIREMENT: This position services Insureds/Agents in the San Gabriel
Valley and Northeast greater Los Angeles area. The selected candidate must
reside in or be willing to relocate at their own expense to the assigned
territory. Ideal locations include El Monte, San Gabriel, Rosemead, West Covina,
Covina, Glendora, Azusa, La Puente, East Los Angeles, Montebello, Burbank, Simi
Valley, Santa Clarita, and surrounding areas.
As a Claim Rep, Outside Property, you will be responsible for managing,
inspecting, evaluating, negotiating, and settling 1st party property claims in a
timely and accurate manner which includes performing in-person inspections at
customers' residences and properties to accurately assess damages. In this
detail-oriented and customer-focused role, you will work closely with insureds
and representatives to ensure claims are resolved efficiently while maintaining
a high level of professionalism, empathy, and service throughout the claims
handling process. This position is based remotely with work at residential
and/or commercial locations with a combination of mobile work, work from your
primary residence, or the nearest Travelers office. This position services a
territory in areas of . You must either reside in or be willing to relocate at
your own expense to assigned territory.
What Will You Do?
Review, investigate, and document 1st party property claims under limited
supervision. Typically, will handle personal insurance claims with limited
supervision and higher authority and begin to handle business insurance claims
with direct supervision.
Gather information from policyholders, claimants, and third-party vendors.
Investigate and evaluate all relevant facts and information (including but not
limited to analyzing leases, contracts, by-laws and other relevant documents
which may have an impact). Determine and apply coverage for property damages per
policy terms.
Establish accurate scope of damages for building and contents losses and utilize
as a basis for written estimates and/or computer assisted estimates, with
guidance from management.
Provide timely and professional communication to customers, representatives,
third-party vendors, and internal stakeholders.
Negotiate with multiple constituents, i.e., contractors or insured’s
representatives with guidance.
Maintain accurate records of claim activity in claim management systems.
Adapt to new technology implementations, system upgrades, and digital tool
rollouts, particularly in the areas of AI while maintaining productivity and
service quality.
Acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot
Certification to comply with federal, state, and Travelers requirements within
three months of starting the job.
Assess and inspect all areas of a dwelling or structure, including roofs,
attics, crawl spaces, and other confined areas. Ability to carry, set up, and
climb ladders weighing approximately 38-49 pounds.
May require extensive travel, including overnight stays, to support customers
across multiple locations.
Perform other duties as assigned.
ADDITIONAL QUALIFICATIONS/RESPONSIBILITIES
What Will Our Ideal Candidate Have?
Bachelor’s Degree.
Two years of property claim experience.
Active adjuster license, where applicable.
Proficient in claims management and estimating software, with advanced skills in
Microsoft Office and enterprise technology systems and platforms.
Strong verbal and written communication skills with the ability to convey
information clearly and professionally.
Ability to exercise sound judgement and make effective decisions.
Exceptional customer service skills and commitment to providing a positive
experience for customers throughout the claim process.
Strong attention to detail and organizational skills; ability to manage multiple
tasks and prioritize effectively in a fast-paced environment.
Demonstrated conflict resolution skills; ability to facilitate productive
discussions and reach equitable outcomes.
Ability to manage stress, navigate difficult situations, and maintain composure
and professionalism under pressure while always taking accountability for
decisions.
Basic understanding of insurance principles and terminology, state insurance
regulations and claim handling requirements.
Ability to quickly learn from experience and apply it to new situations with
speed and flexibility.
What is a Must Have?
High School Diploma or GED required.
One year of property or comparable claim related experience or successful
completion of required Travelers Claim Representative training program.
Valid driver's license.