JOB DESCRIPTION
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner
companies to source qualified talent for their open roles. The following
position is available to Veterans, Transitioning Military, National Guard and
Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If
you have the required skill set, education requirements, and experience, please
click the submit button and follow the next steps.
Taking care of our customers, our communities and each other. That’s the
Travelers Promise. By honoring this commitment, we have maintained our
reputation as one of the best property casualty insurers in the industry for
over 170 years. Join us to discover a culture that is rooted in innovation and
thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range provided for this position is a nationwide market
range and represents a broad range of salaries for this role across the country.
The actual salary for this position will be determined by a number of factors,
including the scope, complexity and location of the role; the skills, education,
training, credentials and experience of the candidate; and other conditions of
employment. As part of our comprehensive compensation and benefits program,
employees are also eligible for performance-based cash incentive awards.
Salary Range
$52,600.00 - $86,800.00
What Is the Opportunity?
This position services Insureds/Agents in and around Denver, Aurora, Thornton,
and Northglenn, CO. The selected candidate must reside in or be willing to
relocate at their own expense to the assigned territory.
As an Associate Claim Rep, Outside Property, you will receive comprehensive
training in claim handling, customer service, and policy interpretation while
working alongside experienced claim professionals. This position focuses on
developing your skills and knowledge to successfully manage 1st party property
claims.
This program is typically 9-12 months and upon successful completion of this
program you will have the skills needed to handle claims independently and
progress toward full claims handling responsibility.
This position is based remotely with work at residential and commercial
locations with a combination of mobile work, work from your primary residence,
or the nearest Travelers office.
What Will You Do?
Actively participate in structured training classes covering insurance policies,
specific claim processes, systems, and procedures, including virtual, classroom,
and on-the-job training.
Review, investigate, and document 1st party property claims under direct
supervision.
Gather information from policyholders, claimants, witnesses, and third-party
providers.
Learn to investigate and evaluate all relevant facts and information (including
but not limited to analyzing leases, contracts, by-laws and other relevant
documents which may have an impact). Determine and apply coverage for building
damages per policy terms.
Establish accurate scope of damages for building and contents losses and
utilizes as a basis for written estimates and/or computer assisted estimates.
Provide timely and professional communication to customers, claimants, and
internal stakeholders.
Maintain accurate records of claim activity in claim management systems.
Demonstrate openness to continuous learning, particularly in AI and digital
transformation.
Adapt to new technology implementations, system upgrades, and digital tool
rollouts while maintaining productivity and service quality.
Acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot
Certification to comply with federal, state, and Travelers requirements within
three months of starting the job.
Assess and inspect all areas of a dwelling or structure, including roofs,
attics, crawl spaces, and other confined areas. Ability to carry, set up, and
climb ladders weighing approximately 38-49 pounds.
May require extensive travel, including overnight stays, to support customers
across multiple locations.
Perform other duties as assigned.
ADDITIONAL QUALIFICATIONS/RESPONSIBILITIES
What Will Our Ideal Candidate Have?
Bachelor’s Degree.
Previous internship or work experience in customer service or insurance.
Willingness to obtain an active adjuster license where required by state law.
Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn
claims management and estimating software.
Strong verbal and written communication skills with the ability to convey
information clearly and professionally.
Ability to exercise sound judgement and make effective decisions within
established authority.
Exceptional customer service skills and commitment to providing a positive
experience for insureds and claimants.
Attention to detail and organizational skills; ability to manage multiple tasks
and prioritize effectively.
Basic conflict resolution skills; willingness to learn techniques for
facilitating productive discussions and negotiations.
Demonstrate openness to continuous learning.
What is a Must Have?
High School Diploma or GED and one year of customer service experience.
Valid driver's license.
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