JOB DESCRIPTION
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner
companies to source qualified talent for their open roles. The following
position is available to Veterans, Transitioning Military, National Guard and
Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If
you have the required skill set, education requirements, and experience, please
click the submit button and follow the next steps.
Who Are We?
Taking care of our customers, our communities and each other. That’s the
Travelers Promise. By honoring this commitment, we have maintained our
reputation as one of the best property casualty insurers in the industry for
over 170 years. Join us to discover a culture that is rooted in innovation and
thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim
Compensation Overview
The annual base salary range provided for this position is a nationwide market
range and represents a broad range of salaries for this role across the country.
The actual salary for this position will be determined by a number of factors,
including the scope, complexity and location of the role; the skills, education,
training, credentials and experience of the candidate; and other conditions of
employment. As part of our comprehensive compensation and benefits program,
employees are also eligible for performance-based cash incentive awards.
Salary Range
$52,600.00 - $86,800.00
Target Openings
1
What Is the Opportunity?
As an Associate Claim Rep, Outside Property, you will receive comprehensive
training in claim handling, customer service, and policy interpretation while
working alongside experienced claim professionals. This position focuses on
developing your skills and knowledge to successfully manage 1st party property
claims. This program is typically 9-12 months and upon successful completion of
this program you will have the skills needed to handle claims independently and
progress toward full claims handling responsibility.
This position is based remotely with work at residential and commercial
locations with a combination of mobile work, work from your primary residence,
or the nearest Travelers office.
What Will You Do?
Actively participate in structured training classes covering insurance policies,
specific claim processes, systems, and procedures, including virtual, classroom,
and on-the-job training.
Review, investigate, and document 1st party property claims under close
supervision.
Gather information from policyholders, claimants, witnesses, and third-party
providers.
Learn to investigate and evaluate all relevant facts and information (including
but not limited to analyzing leases, contracts, by-laws and other relevant
documents which may have an impact). Determine and apply coverage for building
damages per policy terms.
Establish accurate scope of damages for building and contents losses and
utilizes as a basis for written estimates and/or computer assisted estimates.
Provide timely and professional communication to customers, claimants, and
internal stakeholders.
Maintain accurate records of claim activity in claim management systems.
Demonstrate openness to continuous learning, particularly in AI and digital
transformation.
Adapt to new technology implementations, system upgrades, and digital tool
rollouts while maintaining productivity and service quality.
In order to perform the essential functions of this role, acquisition and
maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may
be required to comply with federal, state, and Travelers requirements.
Generally, required Insurance License(s) must be obtained within three months of
starting the role, and ongoing continuing education requirements must be
maintained as mandated.
This position requires participation in our Catastrophe Response Program, which
could include deployment to assist our customers in other states.
This position requires the individual to access and inspect all areas of a
dwelling or structure, which is physically demanding requiring the ability to
carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on
roofs, and enter tight spaces (such as attic staircases and entries, crawl
spaces, etc.). While specific territory or day-to-day responsibilities may not
require an individual to climb a ladder, the incumbent must be capable of safely
climbing a ladder when deploying to a catastrophe which is a requirement of the
position.
Perform other duties as assigned.
ADDITIONAL QUALIFICATIONS/RESPONSIBILITIES
What Will Our Ideal Candidate Have?
Bachelor’s Degree.
Previous internship or work experience in customer service or insurance.
Willingness to obtain an active adjuster license where required by state law.
Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn
claims management and estimating software.
Strong verbal and written communication skills with the ability to convey
information clearly and professionally.
Ability to exercise sound judgement and make effective decisions within
established authority.
Exceptional customer service skills and commitment to providing a positive
experience for insureds and claimants.
Attention to detail and organizational skills; ability to manage multiple tasks
and prioritize effectively.
Basic conflict resolution skills; willingness to learn techniques for
facilitating productive discussions and negotiations.
Demonstrated openness to continuous learning.
What is a Must Have?
High School Diploma or GED and one year of customer service experience.
Valid driver's license.