Outside Parts Sales Representative
Position Summary
- The Outside Parts Sales Representative is responsible for growing parts sales and developing strong relationships with trucking companies, fleet operators, truck owners, repair facilities, and other commercial customers.
- This position will focus on promoting and selling heavy-duty truck and trailer parts while providing knowledgeable, dependable service to customers throughout the assigned territory.
- The ideal candidate will have a strong understanding of the trucking industry and heavy-duty truck parts, excellent communication skills, and the ability to develop long-term customer relationships.
Essential Duties and Responsibilities
- Develop and maintain relationships with trucking companies, fleets, owner-operators, repair shops, and commercial accounts.
- Make regular sales calls and in-person visits to existing and prospective customers.
- Identify new business opportunities and actively pursue new accounts.
- Sell heavy-duty truck, trailer, and related parts and accessories.
- Promote the company's parts, service, and other capabilities.
- Provide customers with accurate product information, pricing, and availability.
- Prepare quotes and follow up on open quotes and sales opportunities.
- Assist customers with parts identification and product selection.
- Maintain a thorough knowledge of heavy-duty truck and trailer parts.
- Work with the Parts Department to locate, order, and source parts when necessary.
- Coordinate with the Service Department to help meet customer repair and parts needs.
- Monitor customer purchasing patterns and identify opportunities to increase sales.
- Maintain regular contact with key accounts to ensure customer satisfaction and retention.
- Develop and maintain an organized customer call and sales follow-up schedule.
- Maintain accurate customer and sales information in company systems.
- Stay informed about new products, suppliers, pricing, and industry trends.
- Monitor competitor activity and provide feedback to management.
- Attend customer meetings, industry events, trade shows, and other sales functions as needed.
- Handle customer concerns professionally and work with management to resolve issues.
- Meet or exceed established sales goals.
- Represent the company in a professional manner at all times.
- Perform other duties as assigned by management.
Knowledge and Qualifications
- Previous outside sales experience preferred.
- Experience in the trucking, heavy-duty parts, fleet, or transportation industry strongly preferred.
- Knowledge of heavy-duty truck and trailer parts is highly desirable.
- Knowledge of diesel trucks, truck repair, hydraulics, PTO systems, electrical systems, and related components is a plus.
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication skills.
- Strong sales and negotiation skills.
- Self-motivated and able to work independently.
- Organized with excellent time-management skills.
- Ability to prioritize customers and sales opportunities.
- Basic computer skills and ability to learn parts and sales software.
- Valid driver's license with an acceptable driving record.
Physical and Travel Requirements
- Travel throughout an assigned territory to visit customers and prospective accounts.
- Ability to drive for extended periods.
- Ability to enter truck shops, warehouses, fleet facilities, and customer locations.
- Ability to occasionally lift and carry parts weighing up to 50 pounds.
- Ability to work safely around heavy-duty trucks, trailers, shop equipment, and warehouse operations.
Performance Expectations
- Achieve established monthly and annual sales goals.
- Increase sales with existing customers.
- Develop new customer accounts and expand the company's customer base.
- Maintain consistent contact with key customers.
- Provide prompt and professional customer service.
- Follow up on quotes and sales opportunities in a timely manner.
- Build long-term relationships with trucking companies and fleet customers.
- Work closely with the Parts and Service Departments to provide an exceptional customer experience.
Successful Candidate
- The successful candidate will be a motivated, dependable, and customer-focused salesperson who understands the trucking industry and is comfortable working directly with fleet managers, shop managers, maintenance personnel, truck owners, and purchasing departments.
- The ability to build trust and become a reliable parts resource for customers is essential to success in this position.
- Email your resume to cheryl.rierson@nattinc.com