Job Description:
• Make primarily outbound calls to medical provider offices to obtain medical charts on behalf of clients
• Adhere to HIPAA guidelines and company policies
• Handle outbound calls professionally and efficiently
• Handle and resolve scheduling issues with provider offices during calls
• Log all call transactions in designated computer software systems
• Assess and escalate calls as needed
• Meet company performance goals and KPIs
• Use call scripts to encourage medical providers to send charts through onsite technician, fax, mail, provider portal, and other retrieval methods
• Respond to questions or concerns from provider offices
• Maintain compliance with the Company's Code of Conduct and HIPAA requirements
• Assist with additional work duties or responsibilities as required
Requirements:
• High school diploma or GED required
• 2–3 years of contact center experience, outbound call experience, and/or sales call experience required
• 1–2 years of customer service experience required
• 1+ year of experience working remotely required
• Exceptional accuracy and attention to detail
• Strong verbal and written communication skills in English
• Clear telephone communication with a pleasant and professional tone
• Ability to interpret and communicate information accurately
• Good judgment, patience, and diplomacy
• Ability to work in a fast-paced, results-based environment
• Moderate computer skills, including Windows-based applications such as Word, PowerPoint, Excel, and Outlook
• Consistent and reliable attendance
• Must comply with HIPAA guidelines and company policies
• This job is not eligible for employment sponsorship
Benefits:
• Post-offer health screenings and proof and/or completion of vaccinations may be required by clients
• Case-by-case review of vaccination exemptions where available
• Equal Employment Opportunity protections
• Reasonable accommodations for individuals with physical and mental disabilities
• Optional anonymous demographic questions that do not affect the application or hiring process