Job Description:
• Proactively contact patients to schedule preventative and follow-up healthcare appointments
• Make 125+ outbound calls per day
• Educate patients on the importance of routine healthcare
• Build trust and rapport with patients
• Handle objections professionally while maintaining empathy
• Accurately document every interaction
• Meet productivity, quality, and appointment conversion goals
• Protect confidential patient information and follow HIPAA requirements
• Work schedules within Monday–Thursday 8:00 AM–7:00 PM EST and Friday 8:00 AM–5:00 PM EST operating hours
Requirements:
• Fluent in English and Spanish (spoken and written)
• Outbound calling, appointment setting, sales, or customer service experience
• Confidence speaking with people throughout the day
• Ability to work toward measurable goals and KPIs
• Ability to multitask between multiple systems
• Organized, reliable, and self-motivated
• Communicates with empathy and professionalism
• Windows 11 PC (Mac not supported)
• 16 GB RAM
• Dual monitors
• Webcam and headset
• i5 processor or higher
• Fibre internet with a wired connection (Ethernet cable)
• Backup power solution
• Microsoft Teams / Office 365
• Resume submitted in English
• Ability to protect confidential patient information and follow HIPAA requirements
• Applicants must complete every stage of the hiring process
• Preferred experience with appointment setting, outbound sales, healthcare scheduling, call center work, Salesforce, Five9, or similar CRM/contact center software
Benefits:
• Paid weekly in arrears
• Full-time, 40 hours per week
• Paid training
• Permanent independent contractor opportunity
• Work from home anywhere in Mexico
• Be part of a growing healthcare support program with future expansion opportunities
• Weekly USD payments
• Long-term growth potential