Outbound Call Center Care Support Representative

Are you looking for a rewarding work from home opportunity where you can make a real impact on peoples’ lives?

At Life Line Screening, you'll join a fast-growing healthcare organization dedicated to helping individuals take proactive steps toward better health through preventive screening programs. As an Outbound Call Center Care Support Representative, you'll educate and support patients while enjoying the flexibility of working from home.

What We Offer

• Work from home environment
• Company provided equipment (Laptop Computer, Monitor, Phone, Headset & More)
• Paid virtual training
• Competitive pay: Starting at $14+/hour + Bonus Opportunities
• Medical, Dental & Vision Insurance
• 401(k) with Employer Match
• Many other voluntary benefits options including Health Savings Account, Flexible Spending Account, Pet Insurance, Short-Term and Long-Term Disability plans and so much more!
• Immediate eligibility for full-time Paid Holidays
• PTO accrual program
• Referral bonus program
• Professional development & Career growth opportunities
• Courtesy preventive health screenings for You and Family Members/Friends

Schedule Options
Choose the shift that works best for you:

• 9:00 AM - 5:30 PM EST
• 11:30 AM - 8:00 PM EST
• 12:30 PM - 9:00 PM EST

About the Role
As an Outbound Call Center Care Support Representative, you'll use a compassionate and consultative approach to connect with patients and encourage participation in important preventive health screening programs. Your work helps support early detection efforts that can improve both the quality and length of life.

This work from home role is ideal for individuals who enjoy helping others, communicating over the phone, and working in a fast-paced, goal-oriented environment.

What You'll Do

• Make 100-150 outbound calls per shift to patients regarding their screening kits.
• Educate callers on the importance and benefits of preventive health screenings.
• Explain how early detection can help prevent or identify colon disease and colon cancer.
• Identify and help resolve barriers preventing patients from returning their kits.
• Provide clear, accurate information using a consultative approach.
• Deliver outstanding customer service while meeting performance expectations.
• Effectively de-escalate concerns and create positive patient experiences.

What We're Looking For
To be considered, candidates must meet the following qualifications:

• Ability to pass a pre-employment drug screen and criminal background check
• Experience or interest in working within a fast-paced outbound call center environment
• Exceptional phone etiquette and communication skills
• Ability to build rapport and conduct consultative conversations
• Strong de-escalation and problem-solving abilities
• Competitive mindset with a drive to achieve performance goals
• Stable work history demonstrating reliability and commitment
• High School Diploma or GED required (some college preferred)

Work-From-Home Requirements

• Minimum internet speed of 50 Mbps download 10 Mbps upload
• Hard wired internet connection (ethernet connection from laptop to router)
• Dedicated workspace free from noise and distractions
• Ability to remain focused and productive in a remote environment

Why Life Line Screening?
At Life Line Screening, you're not just making calls, you're helping people take charge of their health. Every conversation has the potential to encourage life-changing preventive care. Join a supportive team where your performance is recognized, your growth is encouraged, and your work truly matters.


INDCC

Life Line Screening is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status, or other characteristics protected by law. Life Line Screening will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background check and drug screen.

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