Outbound Call Center Agent
Job Type: Full Time – Work from Home
Hours: Varies Monday-Saturday 7A-7P
Salary: $14.25
Benefits: Available after 60 days for full-time employees
Job Duties / Responsibilities / Essential Functions:
Manage large amounts of inbound calls and make consistent outbound calls.
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Required Knowledge /Skills / Abilities / Qualifications:
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Must be a strong communicator: strong verbal, written, and interpersonal communication skills
Ability to multitask, prioritize, and manage time effectively
Proficient in typing
Flexibility with scheduling and work hours
At least 1 year of previous high-volume call center experience
Experience working with an automatic dialer
Must be computer literate
Pleasant phone demeanor
Experience in both Inbound and Outbound environments
1+ year high-volume call center experience, proven customer support, strong phone skills, typing proficiency, computer literacy, automatic dialer experience, and flexibility with scheduling.
Key Responsibilities
- handling calls
- meeting sales targets
- resolving complaints
Skills & Tools
automatic dialer
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States or Oklahoma or Nebraska or Iowa or Kansas or Florida or Wyoming
- Salary: USD 29,640 – 29,640 / year
- Languages: English
About AnswerNet
A provider of call center and customer service solutions. — Industry: Consulting Services