Job Description:
• Conduct proactive outbound calls to existing healthcare members to promote the online mobile app
• Educate members on app features and wellness benefits, including scheduling appointments, viewing test results, and medication reminders
• Guide members through the app download and registration process by phone
• Provide basic troubleshooting support
• Navigate sensitive health conversations with empathy, professionalism, and adherence to privacy standards
• Document interactions, download conversions, and member feedback in the healthcare CRM database
• Maintain compliance with HIPAA regulations and company quality metrics
• Act as a brand ambassador and digital guide to drive digital adoption
Requirements:
• Dedicated, quiet, distraction-free home office space
• Highly stable internet connection and reliable power supply
• Highly comfortable with smartphones and apps
• Ability to explain digital steps to users who may not be technically inclined
• High school diploma or equivalent required
• Minimum 2+ years of call center experience
• At least 1 year of outbound calling experience, including telemarketing, outbound sales, or proactive collections/outreach
• Exceptional verbal communication, patience, active listening, and a warm, professional phone presence
• Strong understanding of, or ability to quickly learn and maintain, HIPAA privacy rules
• Flexibility to work any primary shift, including Saturdays, during the campaign hours of 8:00 AM–8:00 PM EST, 6 days a week
Benefits:
• Individual monthly performance-based bonuses based on app adoption and registration rate quotas achieved
• Necessary computer and technical equipment provided
• Comprehensive medical, dental, and vision insurance
• Paid Time Off (PTO)