Overview The Order Tracking/Customer Service role coordinates with customers and vendors to monitor orders and support proper, on-time delivery. This position requires careful attention to detail, organization, follow-up, multitasking, and a friendly, helpful approach. Strong communication and a willing attitude are essential for this position.
Responsibilities
Track customer orders and monitor delivery progress.
Communicate with customers about order status and follow-up.
Coordinate with vendors to confirm order details and timing.
Review information carefully to support accuracy in customer data. This is a very critical element of this position. You MUST be detail oriented.
Be able to help problem solve any issues that may arise.
Organize follow-up tasks while managing multiple priorities.
Your impact: Consistent order tracking helps customers receive clear updates and supports timely delivery.
Requirements
Strong written and verbal communication skills.
Careful attention to detail when handling order information.
Ability to multitask and manage changing priorities.
Friendly, helpful customer service approach and willing attitude.
Pay: From $17.00 per hour
Expected hours: 40.0 per week
Benefits
401(k)
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Vision insurance
Work from home
Education:
High school or equivalent (Required)
Experience:
customer service: 1 year (Preferred)
Work Location: In person