End-to-End Implementation:
Lead and influence all phases of the software development lifecycle (SDLC), including business requirements gathering, solutions architecture, hands-on configuration, integration testing, deployment, and hypercare support.
Hands-on Module Configuration:
Perform expert-level functional configuration across
Oracle Cloud Field Service, Depot Repair, Service Contracts, and Territory Management modules.
Operations Optimization:
Streamline field service delivery by implementing automated scheduling, real-time vehicle/technician tracking, and AI-driven predictive maintenance models.
Strategic Advisory:
Act as the trusted advisor to project teams and cross-functional leadership, offering definitive guidance on functional architecture, industry-leading practices, and scalable design decisions.
Cross-Functional Integration:
Partner with technical teams to ensure seamless data exchange and workflow connectivity between Oracle Service modules and broader enterprise systems (
CX, ERP, HCM
).
Advanced Problem Solving:
Troubleshoot, diagnose, and resolve high-complexity system bottlenecks and production issues within the Oracle Service suite, delivering permanent, sustainable resolutions.
Required Qualifications
Education:
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a highly technical equivalent. A Master's degree is strongly preferred.
Overall Experience:
15+ years of progressive experience managing, implementing, and configuring
Oracle Supply Chain ecosystems.
Cloud Specialization:
A minimum of
5 years of hands-on architecture and configuration experience strictly within
Oracle Fusion Cloud Service
Domain Expertise:
Deep functional and operational knowledge of the
Discrete Manufacturing sector and its specific service, warranty, and depot repair workflows.
Technical Mastery:
Proven configuration and deployment track record in
Oracle Field Service Cloud, Depot Repair, Service Contracts, and Territory Management
.
Preferred Skills & Attributes
Certifications:
Active
Oracle Cloud Service Certified Professional status is highly desirable.
Ecosystem Breadth:
Familiarity with adjacent Oracle Fusion modules (
CX, Cloud ERP, Cloud HCM
) to understand upstream and downstream business impacts.
Communication:
Exceptional communication and presentation skills, with a proven ability to manage executive stakeholder expectations and lead technical teams through influence rather than direct authority.
Autonomy:
Strong analytical and troubleshooting mindset with the ability to operate independently in ambiguous, fast-paced project environments.