Job Title: Oracle HCM HR Help Desk Functional Resource
Location: Remote
Position Overview
We are seeking an experienced Oracle Fusion Cloud HCM HR Help Desk Functional Resource to support a large-scale Oracle HCM implementation. The resource will work with business stakeholders and technical teams to gather requirements, design solutions, configure Oracle HCM, support testing, and assist with deployment and post-go-live stabilization.
Responsibilities
Lead requirements gathering and functional design for Oracle HR Help Desk.
Configure HR Help Desk, service requests, case management, routing, queues, workflows, and knowledge management.
Analyze business processes and develop future-state Oracle HCM solutions.
Develop functional specifications, process flows, and configuration documentation.
Support unit testing, SIT, UAT, regression testing, and defect resolution.
Support data validation, integrations, deployment, cutover, and go-live activities.
Provide functional support during post-go-live stabilization.
Collaborate with HR, IT, integration, security, and project teams.
Support Oracle HCM quarterly release assessments.
Required Qualifications
5+ years of Oracle Fusion Cloud HCM functional experience.
Hands-on Oracle HR Help Desk implementation experience.
Experience with full lifecycle Oracle HCM implementations.
Strong requirements gathering, configuration, testing, and deployment experience.
Experience with Oracle Core HR and HCM security.
Strong communication and stakeholder-management skills.
U.S. Citizenship is required.
Preferred Qualifications
U.S. Federal Government HCM implementation experience.
Oracle HCM Cloud certification.
Experience with Oracle Journeys, Knowledge Management, OTBI, and HCM integrations.
Experience working on large-scale federal ERP/HCM modernization programs.