Position - Lead Specialist - Oracle Cloud application support
Experience - 5+ Years
Location - Remote
Type - Long Term Contract
Job Description -
Responsibilities
Client point of contact for daily operational delivery and issues resolution in the support of solutions managed as a service
Deliver weekly and monthly status reports and performance reports. Develop and distribute operational performance reports and analytics to applicable stakeholders
Continually refine and improve Operations and Service procedures, standards, and policies to conform to firm and client requirements for supported pillar. Research and respond to client inquiries in coordination with internal and external onshore and offshore teams
Client delivery support providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
Work with onshore and offshore client delivery teams to support data analysis, review inputs for accuracy, log and manage issues. Drive efficiency by continuously improving business process and task automation
Encourage communication of new ideas, innovation, suggestions, and problems. Review for appropriate action or implementation. Manage service quality issues related to service level achievement, performance, and delivery quality
Qualifications:
Minimum five years experience managing application support operations
Bachelor s degree from an accredited college/university; MBA or MIS from an accredited college/university is preferred
Knowledge/experience with SAP Accounting
Microsoft Office (Excel & PowerPoint) skills
Strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively
Excellent written and verbal communication, facilitation, and presentation skills
Ability to travel as necessary