Operations Support Specialist

About the Job At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services. Be a part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do! The Role An Operations Support Specialist is critical in assisting Radiologists, physicians, nursing staff, and technologists to achieve excellent patient care. This role manages all aspects of the operations department to ensure the timely flow of Radiology studies in a 24/7 support environment. Full-Time | Remote | Overnights Available Shifts: Friday - Tuesday 11:30pm-8:00am CST Wednesday -Saturday 9:00pm - 7:30am CST Tuesday - Friday 6:00pm - 4:30am CST Wednesday - Sunday 6:00pm - 2:30am CST Job Functions Proofreads, amends, and updates reports per a quality assurance process Ensure studies are complete and prepared for radiologist interpretation, follow up with the site for missing information, images, and required documentation Professional communication with physicians, clients, and Operations team members Provide timely communication of critical findings and results reporting and complete the proper documentation in compliance with ACR and Joint Commission guidelines Provides Level two phone support to internal and external customers Additional project-based responsibilities Preferred Talents Strong communication skills, both verbal and written Excellent active listening skills with interpersonal and rapport-building skills Adaptability, flexibility, and comfortable working in fast-paced environments Creative, self-motivated, proactive, and confident nature with the ability to work remotely High attention to detail Ability to interact effectively with internal and external clients Possess an in-depth understanding of radiology medical terms, concepts, procedures, and modalities Demonstrates a well-organized time management process Preferred Qualifications Graduate from an ARRT accredited School of Radiologic Technology Registered Radiology Technologist certificate 2-3 years of Customer Support experience Benefits & Perks Comprehensive benefits package, including retirement and profit sharing Paid time off and flexibility to support your personal life