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About hirevault
hirevault is a trailblazing, mission‑driven organization redefining how Medicaid and Medicare serve the most underserved populations. As a tech‑enabled medical group, we deliver whole‑person care—clinical, behavioral, and social—by partnering with community‑rooted organizations that share our commitment to equity. Our model empowers clinicians and care teams to focus on what they do best: providing compassionate, high‑impact care. Leveraging AI and automation, we reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. With a proven track record—58% reduction in emergency department visits and 29% reduction in hospital admissions—hirevault is poised to build the nation’s largest clinically integrated network for high‑need patients.
Why hirevault?
At hirevault, we’re not just delivering care—we’re building the future of equitable, community‑driven healthcare. Our culture is built on five core values that guide every decision and interaction:
- Integrity: We keep our commitments and take responsibility for our actions.
- Embrace Challenges: We step forward into discomfort, learn from feedback, and grow together.
- Break Through Walls: We go the extra mile for patients, partners, and each other, relentlessly improving outcomes.
- Act Beyond Yourself: We build each other up, respect boundaries, and assume positive intent.
- Care Comes First: We hold ourselves to the highest standards for patients while caring for ourselves.
Position Overview
hirevault is seeking a highly motivated, full‑time Operations Support Associate to join our dynamic Care Operations team. In this role, you will be the backbone of our backend processes, ensuring seamless enrollment, authorization, and transition of care for our high‑need patients. Your creative problem‑solving and operational mindset will help us transform primary care access for those who need it most.
Key Responsibilities
- Own and execute critical Ops Support initiatives that drive efficiency and quality.
- Proactively monitor, analyze, and report on operational metrics to identify trends and opportunities.
- Collaborate with documentation analysts—troubleshooting, tracking progress, and ensuring project milestones are met.
- Complete and monitor ECM (Enhanced Care Management) and CHW (Community Health Worker) program authorizations, including annual reauthorizations, to guarantee continuous enrollment.
- Work closely with partnered health plans to investigate denials, flag enrollment issues, and secure timely approvals.
- Provide backend support for transitions of care and referrals, ensuring closed‑loop follow‑up from the care team.
- Communicate clearly and promptly to care teams regarding enrollment changes or status updates.
- Partner with Care Operations leaders to refine and optimize standard processes, proposing innovative solutions for improvement.
Essential Qualifications
- Minimum of 1 year of backend operations experience in a fast‑paced healthcare environment.
- Demonstrated confidence in owning responsibilities and proposing actionable solutions.
- Results‑driven mindset with a proven track record of exceeding performance indicators.
- Reliability and adaptability in a constantly evolving environment focused on underserved communities.
- Strong technical aptitude—comfortable navigating multiple technology platforms simultaneously and troubleshooting software/hardware issues.
- Proficiency with Google Workspace, Slack, and data tools such as Looker (or comparable platforms).
- Access to a quiet, HIPAA‑compliant, internet‑connected workspace.
- Commitment to supporting and improving care for underserved populations.
Preferred Qualifications
- Experience with Medicaid/Medicare program administration or enrollment processes.
- Familiarity with care coordination workflows and electronic health record (EHR) systems.
- Data analysis skills—ability to translate metrics into actionable insights.
- Previous remote work experience in a healthcare setting.
Skills & Competencies
- Exceptional organizational and multitasking abilities.
- Strong communication—both written and verbal—across cross‑functional teams.
- Problem‑solving mindset with a focus on continuous improvement.
- Attention to detail and a commitment to data integrity.
- Team player who thrives in a collaborative, mission‑driven environment.
Career Growth & Learning Opportunities
hirevault is dedicated to nurturing talent and fostering professional development. As an Operations Support Associate, you will:
- Gain exposure to cutting‑edge healthcare technology and AI‑driven care models.
- Participate in cross‑functional projects that shape the future of community health.
- Access mentorship from seasoned leaders in operations, care coordination, and technology.
- Benefit from continuous learning resources—webinars, workshops, and industry conferences.
- Advance into senior Ops roles, program management, or data analytics positions as you demonstrate impact.
Work Environment & Culture
Working at hirevault means being part of a vibrant, inclusive team that values integrity, curiosity, and resilience. Our remote‑first culture offers flexibility, while our collaborative spirit ensures you’ll never feel isolated. We celebrate diversity, encourage open dialogue, and prioritize work‑life balance—because we believe that caring for ourselves fuels our ability to care for others.
Compensation & Benefits
Competitive Salary: $22–$23 per hour, commensurate with experience. Health & Wellness: Comprehensive medical, vision, and dental coverage. Retirement: 401(k) plan with company match. Paid Time Off: Flexible vacation policy—take the time you need to recharge. Work‑From‑Home Stipend: $100 monthly to support your home office setup. Equipment: We provide all necessary hardware and software. Career Advancement: Rapid progression opportunities and ample room for personal growth.
How to Apply
Ready to make a tangible difference in the lives of underserved communities? Submit your application through our career portal or send your résumé and cover letter to recruiting@hirevault.com. We review applications regularly and will reach out to candidates whose qualifications align with our current openings. Please note that we only communicate via official hirevault email addresses—if you receive any suspicious messages, contact us immediately at recruiting@hirevault.com.
Equal Opportunity Employer
hirevault is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, military service, genetic information, or any other characteristic protected by law.
Final Thoughts
If you are passionate about leveraging technology to streamline healthcare operations, thrive in a fast‑paced environment, and want to be part of a mission that transforms patient care, hirevault invites you to join our team. Your work will directly impact the health outcomes of high‑need patients and help us build a more equitable future for all. Apply today and become a catalyst for change at hirevault.
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