GT Independence is a family-founded, leading national Financial Management
Services (FMS) provider that supports individuals participating in
self-direction programs, helping them manage their long-term care and support
services at home and in community-based settings. Dedicated to promoting
personal choice, independence, and quality of life, GT Independence delivers
reliable, person-centered financial and administrative services that empower
individuals to direct their own care. With a growing national presence, the
organization continues to expand its impact through innovation, service
excellence, and a strong commitment to the people and communities it serves.
The Operations Standards Manager leads the development, implementation, and
maintenance of operational processes, documentation, and standards. This role
ensures consistency, accuracy, and readiness across markets by driving SOP
development, coordinating change management activities, and partnering with
cross-functional teams and departments, including IT, Legal, Compliance,
training teams, and Operations leadership, to ensure successful adoption of new
or updated processes and technologies.
Responsibilities:
OPERATIONAL STANDARDS & DOCUMENTATION
Lead the development, maintenance, and governance of SOPs, job aids, process
maps, and reference materials, ensuring documentation standards, version
control, and approval processes are followed.
Assess documentation needs, identify gaps, and ensure operational content
remains aligned with regulatory requirements, business rules, policies, and
system changes.
CHANGE MANAGEMENT
Coordinate operational impact assessments and readiness activities for
business, system, compliance, and market changes, including communications,
training resources, and SOP updates.
Facilitate stakeholder alignment, operational signoffs, and representation in
change governance activities such as CAB meetings.
CROSS-FUNCTIONAL IMPLEMENTATION SUPPORT
Partner with IT, Operations, and Training teams to support system
enhancements, implementations, testing, workflow design, and operational
readiness.
Serve as the operational subject matter expert for enterprise tools and
technologies, ensuring consistent adoption of standardized processes.
CONTINUOUS IMPROVEMENT & PERFORMANCE MANAGEMENT
Identify, prioritize, and implement process and documentation improvements
using operational data, audits, user feedback, and business insights.
Monitor adherence to operational standards, support corrective actions, and
oversee performance dashboards and key metrics related to productivity,
growth, efficiency, and strategic objectives.
Qualifications
5+ years of experience in operations, business process improvement, change
management, or related areas.
Bachelor’s Degree in Business Administration, Operations Management,
Healthcare Administration, Quality Management, or related field required.
Prior leadership or supervisory experience.
Demonstrated ability to write high-quality SOPs, workflows, and job aids for
diverse audiences.
As an organization focused on helping both the people we serve and our employees
succeed, we foster a culture where individuals can grow, thrive, and make a
meaningful difference every day. Join us in our mission: "To help people live a
life of their choosing regardless of age or ability."
GT Independence is an equal opportunity/affirmative action employer. All
qualified applicants will be considered without regard to age, race,
color, sex, religion, nation origin, marital status, ancestry, hairstyle,
citizenship, veteran status, sexual orientation or preference, or physical or
mental disability.