Operations Specialist / Management Analyst 2

Working Title: Operations Specialist Job Class: Management Analyst 2 Agency: Human Services Dept Job ID: 98003 Location: St. Paul Telework Eligible: Yes Full/Part Time: Full-Time Regular/Temporary: Unlimited Who May Apply: Open to all qualified job seekers Date Posted: 10/27/2026 Closing Date: 11/09/2026 Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office Division/Unit: DHS-Central Office / ADSA AG/AS Operations Work Shift/Work Hours: Not Applicable Shift Days of Work: Monday - Friday Travel Required: Yes, up to 10% Salary Range: $26.12 - $37.91 / hourly; $54,538 - $79,156 / annually Classified Status: Classified Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE FLSA Status: Nonexempt Designated in Connect 700 Program for Applicants with Disabilities: Yes This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework. The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify. The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. The Operations Specialist provides executive-level administrative and operational support to the Aging and Adult Services Division (AASD), Nursing Facility Rates and Policy Division (NFRP), and the Minnesota Board on Aging (MBA). This role anticipates organizational needs, manages competing priorities, coordinates complex projects and events, and implements administrative processes that promote efficiency. Responsibilities include: Supporting division leadership by managing complex schedules, event planning, communication, and meeting logistics to AASD leadership; managing division-level processes and procedures to improve operational efficiency; and providing operational, administrative, financial, and project support to AASD and NFRP Serve as an operational resource for the division by creating, improving, and maintaining systems and procedures Provide day-to-day operational support across multiple programs and stakeholder groups To be deliberate in fostering positive interpersonal relationships with coworkers, managers, and customers so all are treated in a respectful, professional, and humane manner Minimum Qualifications 1 year of professional experience analyzing operational processes and developing administrative procedure or 3 years of advanced technical or paraprofessional experience supporting administrative operations and maintaining office systems and procedures OR Bachelor’s degree in related field and 2 years of advanced technical or paraprofessional experience supporting administrative operations and maintaining office systems and procedures Experience must include the following: Developing, maintaining, or improving administrative processes, procedures, or guidelines to enhance workflow efficiency Coordinating projects, tracking assignments and deadlines, and managing competing priorities Maintaining records and data management systems, ensuring information accuracy and accessibility, and communicating procedures and guidance to staff Preferred Qualifications Advanced skills in Microsoft Office Suite (Word, Excel, Access, PowerPoint, Visio, SharePoint, Project Management Software); ability to learn, understand and apply new technologies Develop and maintain professional working relationships and work collaboratively; provide responsive professional support despite changing and sometimes conflicting priorities and demands Establish, manage, update and explain complex record systems and processes; perform basic mathematical and statistical calculations; compile data into graphs, reports and charts Variety of experiences working effectively with others from different backgrounds and/or cultures Additional Requirements To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment. How To Apply Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers. Contact If you have questions about the position, contact Angie Fitzner at angie.fitzner@state.mn.us. To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to JaKeya Spencer at JaKeya.Spencer@state.mn.us. If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance. About Human Services Dept WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential. Working together to improve the state we love. What do Minnesota's State employees have in common? A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well. Your benefits may include: Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals: Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law. Applicants With Disabilities Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.