Role Description
We are looking for a Operations Manager, Professional Services to join our
Broadband Professional Services team.
You will report to the VP, Broadband Professional Services and Program
Management Office, and will be based in the U.S. (Remote).
Location
Remote – This position is 100% Remote, based in Mountain or Pacific Time.
What you will be doing:
Bookings Projections: Collaborate with internal partners to develop
Broadband Services bookings projections for the year, by quarter, and by
region (NAC, LATAM, EMEA, APAC, and Comcast). Partner with Finance to
finalize projections.
Revenue Projections: Work with internal stakeholders to create Broadband
Services revenue projections across all regions and finalize with Finance.
Field Activities: Create and manage Field Activities for each PO/SO received
with Broadband Services part numbers. Load Field Activities into SmartSheets
Resource Management for team tracking and time allocation.
Financial Analysis: Develop and maintain methods for calculating
profitability and operating margin, incorporating labor, overhead, travel,
materials, and revenue. Collaborate with the others to automate financial
dashboards and reports in SmartSheets.
Vendor Management: Oversee onboarding and management of Harmonic’s contractor
partners and suppliers.
Accounts Payable: Create and monitor PRs and POs for contractor partners and
suppliers, ensuring sufficient funding in customer POs. Collaborate with
Accounts Payable to ensure timely vendor payments and resolve payment issues.
Unit Tracking and Invoicing: Track contractor partner and supplier
activities aligned to customer invoicing units using SmartSheets, validate
with project team that work has occurred and backup documentation exists,
paying contractor partner and suppliers and invoicing the customer.
Revenue Recognition: Partner with Program Managers to close projects, issue
completion notices, and finalize quarterly revenue numbers with Finance.
Reporting & Presentations: Prepare clear and insightful PowerPoint
presentations for leadership, summarizing financial performance, projections,
and key operational updates.
What you should have:
5–7 years of experience in operations management, financial planning, or
project delivery within a technical or broadband-related environment.
Experience in outside plant and construction projects is strongly preferred.
Strong analytical skills and proven ability to interpret financial data and
translate it into actionable insights.
Proficiency with tools such as SmartSheets, Apptus, and financial reporting
platforms.
Excellent organizational and time management skills with the ability to
manage multiple priorities in a fast-paced environment.
Proven track record of driving process improvements and optimizing
operational performance.
Travel
This position requires travel not more than 15% of time
Pay & Benefits
For this role, the estimated base salary range is between $90,000 - $110,000 The
actual base salary will vary based on various factors, including market,
location, and individual qualifications objectively assessed during the
interview process.
Diversity, Equality, and & Inclusion at Harmonic Inc
At Harmonic, we believe that building and nurturing a global team with diverse
backgrounds and voices is critical to our success. Together, we achieve
excellence through creativity and innovation, build relationships based on
integrity and mutual respect, and deliver the highest quality in every aspect of
our business for the benefit of our employees, business partners and
shareholders.
Additional Equal Opportunity statement
Harmonic is an equal opportunity employer. Qualified applicants will receive
consideration for employment regardless of gender, race, color, national origin,
ancestry, citizenship, religion, age, physical or mental disability, medical
condition, genetic information, pregnancy, sexual orientation, gender identity
or gender expression, veteran status, or marital status, or any other
characteristic protected by federal, state or local law. In addition, we will
provide reasonable accommodations for qualified individuals with disabilities.
Additionally, we will make reasonable accommodation to assist a person with a
disability in the application process. If you need an accommodation in order to
apply for a position, please contact hrhelp.nam@harmonicinc.com
[hrhelp.nam@harmonicinc.com]
For more information, please see links below:
OFCCP Posters Landing Page [https://www.dol.gov/agencies/ofccp/posters]
Know Your Rights
[https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf]
Pay Transparency [https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_
English_formattedESQA508c.pdf]
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Harmonic (NASDAQ: HLIT), the worldwide leader in virtualized broadband
solutions, is transforming multi-gigabit connectivity. The company’s
industry-leading cOS™ virtualized broadband platform, suite of solutions for
fiber and DOCSIS, and a growing portfolio of AI-powered network intelligence
solutions, enable broadband service providers to simplify operations, deliver
exceptional subscriber experiences and expand revenue streams. With thousands of
vCMTS servers and hundreds of thousands of RPDs deployed globally, Harmonic
powers next-generation broadband services with five-nines reliability. Anchored
with a customer-first approach and driven by a legacy of innovation, Harmonic
supports broadband service providers at every stage of their network evolution.
More information is available at www.harmonicinc.com.