This is a Fully Remote Job
1. About Our Client:
This organization is an early-stage, fully distributed company focused on transforming the healthcare system in the United States through technology. It aims to build a healthcare experience that is fast, personal, and trustworthy for employers and brokers. The organization operates in the healthtech sector, addressing challenges related to delivering effective health benefits to employees through proactive and consultative employer support.
2. About the Opportunity:
The
Operations Manager, Employer Support
leads the Employer Support team, which provides direct assistance to key customer stakeholders, including executives and HR professionals. This role is responsible for setting standards of support, driving team performance through goal setting and metrics, and collaborating with sales, operations, and cross-functional teams to scale the support organization while maintaining a customer-centric approach.
3. Responsibilities:
Lead and expand a rapidly growing support organization by establishing new teams as needed
Hire, coach, and develop support specialists
Define operational strategies and performance metrics, ensuring accountability
Collaborate with operations and cross-functional leaders to scale effectively without compromising customer experience
Monitor and report team performance regularly
Promote a customer-first culture aligned with organizational values
Manage recruitment, training, policy development, process definition, and structural improvements
4. Requirements:
Minimum of 5 years experience building and leading support teams in dynamic environments
Experience managing support managers, specialists, technical account managers, or premium support functions
Strong collaboration skills and ability to navigate complex environments
Proven track record of delivering operational projects involving multiple stakeholders
Excellent written and verbal communication skills
5. Pay Range and Compensation Package:
Estimated compensation range: $135,000—$175,000 USD
Equal Opportunity Statement:
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.