About The Role
The role is the operational backbone of a fast-growing technology organization, owning the systems, processes, and cross-functional coordination that keep product, engineering, and go-to-market teams executing at pace.
This position sits at the intersection of strategy and execution: translating leadership priorities into clear plans, eliminating friction in how teams work, and building the operational infrastructure (tooling, workflows, reporting) that scales with growth.
Key Responsibilities
Own and continuously improve core operational processes — onboarding, procurement, vendor management, and internal tooling — documenting SOPs in Confluence or Notion
Drive cross-functional projects end-to-end, managing timelines, dependencies, and stakeholders across engineering, finance, and customer-facing teams
Build and maintain operational dashboards in Looker, Tableau, or Google Sheets to track KPIs like cycle time, headcount growth, and cost efficiency
Run weekly operating cadences: leadership meetings, OKR reviews, and quarterly planning cycles, keeping teams accountable to goals
Identify and implement tooling improvements across the stack (Asana, Jira, Slack workflows, Zapier, HRIS systems) to automate manual work
Own budget tracking and forecasting for operational spend, partnering with finance on variance analysis and planning
Anticipate operational risks, escalate blockers early, and propose pragmatic solutions with clear tradeoffs
What We Are Looking For
4-7 years of operations, program management, or business operations experience, ideally at a high-growth technology company
Demonstrated success managing cross-functional projects from kickoff to measurable outcomes
Advanced analytical skills; fluent in Excel/Google Sheets and at least one BI tool (Looker, Tableau, or Power BI)
Hands-on experience with productivity and workflow tools (Asana, Jira, Notion, Zapier, or similar)
Exceptional written and verbal communication; able to synthesize ambiguity into clear plans and updates
Bachelor's degree in business, economics, engineering, or a related field, or equivalent practical experience
Bonus: experience with OKR frameworks, corporate finance basics, SQL, or building operational processes from zero in a Series B/C environment