Operations Manager
📍 Cape Town (Remote, with in-person collaboration as needed) 🕒 Full-Time
ABOUT THE COMPANY
Eco Nappii is a fast-growing, founder-led baby-care brand disrupting the South African nappy market with 100% organic bamboo nappies, wipes and pull-ups. Built by a mother on a mission for health-first, honest baby care, Eco Nappii is a values-driven business that moves quickly and expects the people around it to move with it.
ABOUT THE ROLE
As we grow, we're looking for adaptable people with a clear area of strength who are also comfortable working across functions when needed. This role is part of a small, founder-led team where initiative, ownership and follow-through matter more than job titles and where you'll have real visibility into how the business is built and run.
IS IT FOR ME?
- Experience in operations, project/programme management, implementation, chief of staff or founder-support roles
- Systems-minded, highly accountable and commercially aware
- Analytical but practical, with exceptional follow-through
- Comfortable working across departments and driving projects from idea to completion
- Based in Cape Town or surrounding areas
WHAT YOU'LL BE DOING
- Translate company priorities and ideas into structured, actionable plans
- Develop, track and report on KPIs, dashboards and trackers
- Build and improve systems, workflows, processes and SOPs
- Coordinate across teams and hold external vendors accountable
- Run meeting rhythms and keep priorities and actions on track
- Manage deadlines and deliverables, identifying and resolving bottlenecks
- Support the rollout of new initiatives and create visibility across projects
- Help establish repeatable systems as the company scales
- Keep the wider business aligned, accountable and moving
WHAT'S IN IT FOR YOU?
- A high-trust, high-impact role working directly alongside the founder
- Real ownership over how the business runs day to day
- The chance to help shape the systems and structure of a growing brand from the ground up
- Genuine variety across strategy, execution and problem-solving
OUR CULTURE
Eco Nappii is built on care for babies, for families and for the team behind the brand. It's a founder-led, fast-moving business where initiative and follow-through are valued more than job titles. If you're proactive, dependable and want to be part of a growing brand doing things differently, we'd love to hear from you.
Experience in operations, project or program management, implementation, chief of staff, or founder support; systems-minded, accountable, analytical, commercially aware, and able to drive cross-functional projects.
Key Responsibilities
- developing systems
- tracking KPIs
- coordinating teams
Skills & Tools
KPI, SOP
Job Details
- Category: Business Operations
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Cape Town, Western Cape, South Africa
- Languages: English
About Eco Nappii
A fast-growing South African baby-care brand offering organic bamboo nappies, wipes, and pull-ups. — Industry: Retail and Wholesale