Company Description Tips On Stream, powered by Twice Scale, is a creator-focused platform designed to help live streamers and content creators monetize their streams through seamless tipping. The platform offers real-time alerts, customizable overlays, creator tools, and audience engagement features to enhance live streaming experiences.
Tips On
Stream supports creators at every stage, from those just starting out to established communities with large audiences. The team is driven by a mission to make monetization accessible, engaging, and easy to use, empowering creators to focus on producing content. Applicants will join a growing company committed to innovation in the live streaming and creator economy space.
Role Description The Operations Director is a full-time, remote role responsible for overseeing daily operational activities across the organization to ensure efficiency, quality, and scalability. This role includes managing cross-functional processes, optimizing workflows, and implementing best practices to support product, customer success, and business development teams.
The Operations
Director will oversee budgeting and resource allocation, monitor key performance indicators, and use data-driven insights to improve operational performance. Day-to-day responsibilities include leading and mentoring operations and support teams, coordinating with leadership on strategic initiatives, and ensuring a high standard of customer service for creators using the platform. The role also involves developing and refining operational policies, managing vendor relationships, and supporting continuous improvement projects aligned with the company’s mission.
Qualifications
Strong Operations Management experience, including process optimization, workflow design, and cross-functional coordination.
Excellent Analytical Skills to interpret data, track performance metrics, and inform operational decisions.
Proven Team Management capabilities, with experience leading, mentoring, and developing diverse, distributed teams.
Solid Budgeting and financial planning skills to manage operational expenses and allocate resources effectively.
Commitment to high-quality Customer Service, with experience supporting users or clients in a technology or platform-based environment.
Experience in SaaS, creator economy, live streaming, or digital platforms is highly beneficial.
Strong communication and collaboration skills, with the ability to work effectively in a remote-first environment.
Bachelor’s degree in Business, Operations Management, or a related field; advanced degree or relevant certifications are a plus.