About the Role:
Operations teams sit on some of the richest data in the company. Every fraud
decision, support interaction, partner implementation, and receipt review
generates signals about how Fetch is performing and where users and internal
teams run into friction. The challenge isn’t collecting that data, it’s making
sure it consistently shapes operational decisions.
The Operations Data Manager leads the team that turns operational data into
insight and action. Reporting to the SVP of Operations, this role leads Fetch’s
centralized Operations Analytics team, partnering with leaders across Ad
Operations, AI Operations, Platform Integrity, and User Support to define KPIs,
build trusted reporting, and surface the trends and anomalies that drive
strategy, prioritization, and process improvement.
This is more than a people-management role, it is an opportunity to shape how
Operations uses data. You will set the team’s operating model, lead and develop
a team of Operations Data Analysts, and build the standards and partnerships
that make operational analytics a trusted input into decisions. Success is
measured by the decisions your team influences, the operational friction your
team helps eliminate, and the measurable business outcomes your work supports.
This is a full-time role that can be held from one of our US offices or remotely
in the United States.
Role Responsibilities:
Lead the Operations Analytics Capability
Establish and evolve the team’s operating model, including intake,
prioritization, and delivery rhythms across the core teams.
Define team standards for analysis quality, KPI definitions, dashboard
design, documentation, and knowledge management.
Own intake and prioritization of analytics requests, balancing ad-hoc needs
with longer-term strategic work and setting clear expectations with
stakeholders.
Build repeatable mechanisms that turn operational data into prioritized
recommendations supported by measurable business impact.
Lead & Develop a High-Performing Team
Hire, onboard, coach, and develop a team of Operations Data Analysts.
Create clear goals, quality standards, and development plans for each
analyst.
Review the team’s SQL, analyses, and deliverables to ensure accuracy,
clarity, and actionable recommendations.
Foster a culture of curiosity, analytical rigor, accountability, and
continuous improvement.
Partner with Operational Leaders
Partner closely with Operations leaders to understand data needs, define and
track KPIs, and design reporting solutions.
Provide insights that inform operational strategy, process improvements,
staffing and capacity planning, and day-to-day decision-making.
Communicate findings, trends, and recommendations to cross-functional and
senior stakeholders through clear visuals and compelling narratives.
Stay hands-on where needed, contributing to complex analyses and work with
new or unstructured data sources.
Ensure Trusted, Scalable Reporting
Oversee dashboards and reporting in Hex, Tableau and Grafana, promoting
self-service, consistent metric definitions, and early detection of
anomalies.
Work with engineering to ensure data quality and reliability, and to scope
and prioritize automated data tables and pipelines.
Maintain documentation and team workflows in Confluence, Jira, and Bitbucket
so work is repeatable, transparent, and easy to hand off.
Measure Operational Outcomes
Define success metrics that connect operational improvements to business
outcomes.
Evaluate whether process changes and initiatives delivered their intended
results, and close the loop to improve future decisions.
Minimum Requirements:
3+ years of experience in Data Analytics, Business Intelligence, Operations
Analytics, Strategy, Consulting, or a related field.
1+ years of experience leading, coaching, and developing analysts or other
high-performing teams.
Demonstrated success building team capabilities, standards, or operating
models from concept to execution.
Strong SQL skills, with the ability to extract, manipulate, and understand
large datasets across multiple domains and to review and guide the work of
others.
Experience with Snowflake and familiarity with cloud-based data warehousing
solutions.
Experienced with HEX, Tableau or Grafana, with the ability to set standards
for intuitive dashboards that communicate insights, enable self-service, and
surface anomalies.
Proven ability to synthesize ambiguous or unstructured data with business
context to drive strategic recommendations.
Strong communication, facilitation, and stakeholder management skills with
senior stakeholders, including defining KPIs and reporting solutions.
Ability to prioritize and manage multiple competing projects and requests,
for yourself and for a team.
Knowledge of the Atlassian suite, including Bitbucket, Confluence, and Jira.
Preferred Requirements:
Experience in consumer technology, fintech, marketplace, or high-growth
digital businesses.
Experience leading analytics for fraud, customer support, or other
operational functions.
Experience creating automated data tables using dbt and Airflow, and building
data pipelines and ETL processes.
Experience using Python to generate insights.
Experience leveraging AI and automation to improve insight generation and
operational effectiveness.
What Success Looks Like:
Within your first 12 months, you will:
Establish Operations data as a trusted source of insight for AdOps, AIOps,
Platform Integrity and User Support.
Build a high-performing team with clear operating standards, quality bar, and
scalable processes.
Create a repeatable intake and prioritization model that balances ad-hoc
requests with strategic work.
Align stakeholders on consistent KPI definitions and trusted, self-service
dashboards.
Partner with data engineering to improve data reliability and automate
recurring reporting.
Influence operational decisions with evidence-based recommendations tied to
measurable outcomes.
Compensation:
At Fetch, we offer competitive compensation packages including base, equity, and
benefits to the exceptional folks we hire. The base salary range for this
position is $135,044 to $158,875. Discover our benefits and how our employees
live rewarded at https://fetch.com/careers [https://fetch.com/careers].