About the Role
We are a fast-growing personal care and wellness brand with a growing global retail footprint across Australia, the USA, Canada, the UK, Saudi Arabia, and other international markets. We're looking for a highly organised and detail-oriented Operations Coordinator / Sales Operations Support to sit at the centre of Sales, Supply Chain, logistics, customers, and 3PL partners.
The role will focus primarily on the day-to-day execution of customer orders across international markets — ensuring orders are entered correctly, warehouse requirements are met, delivery issues are resolved, and the Sales team has the information and administrative support needed to service customers effectively.
Work Structure & Requirements
- Location: Remote / Virtual
- Schedule: Full-time
- Time Zone: AEST/NZST
- Compensation: 10 USD per hour
Key Responsibilities
1. Order Management & Customer Fulfilment
- Manage customer orders from receipt through warehouse release, dispatch, delivery, and proof of delivery
- Process and review orders received through SPS Commerce, EDI, and other customer channels
- Enter and maintain orders accurately within Unleashed and relevant internal systems
- Ensure customer-specific requirements, documentation, pricing, SKUs, quantities, and delivery details are correct
- Maintain visibility of open orders and proactively flag delays, shortages, or fulfilment risks
2. 3PL & Logistics Coordination
- Coordinate across multiple 3PL partners and help support the launch of additional international warehouse locations
- Follow up on lost stock, shortages, missing deliveries, warehouse errors, and other fulfilment issues
- Maintain stock-on-hand reporting and support inventory visibility across regional warehouses
- Work with 3PLs and internal teams to drive operational issues through to resolution
3. Sales Operations Support
- Support the Sales team with customer setup, new line forms, account opening documentation, and retailer onboarding
- Complete detailed retailer and distributor forms, including large and complex account documentation
- Maintain accurate customer master data, pricing, SKUs, UPCs/EANs, case configurations, and freight terms
- Provide Sales with accurate inventory, order, and delivery information for customer meetings and launches
- Support new market, retailer, and distributor launches from an operational perspective
4. Customer & Administrative Support
- Help resolve customer complaints, order issues, and delivery discrepancies
- Maintain accurate internal trackers, reports, and documentation
- Support operational communication between Sales, Supply Chain, Finance, customers, and logistics partners
- Assist with ad hoc reporting and operational analysis as required
Required Skills & Experience
- Experience: 3+ years in CPG operations, sales operations, logistics, customer fulfilment, or order management
- International Operations: Strong experience working with 3PLs, retailers, distributors, and international customer accounts across multiple markets
- Order Management Systems: Experience with EDI, SPS Commerce, or similar order management platforms; experience with Unleashed or a similar ERP/inventory management system is strongly preferred
- Excel: Advanced Excel skills are essential — confident working with complex spreadsheets and customer documentation
- Retailer Documentation: Comfortable completing detailed retailer setup forms, new line forms, and operational documentation
- Communication: Strong written and spoken English; strong numerical ability and exceptional attention to detail
- AI Tools: Comfortable using AI tools to improve efficiency, reporting, and administrative workflows
- Profile: Highly organised, proactive, and able to manage multiple markets and stakeholders simultaneously; strong problem-solving skills with the ability to resolve issues rather than simply escalate them; operates confidently in a high-volume environment and keeps a close eye on detail across orders, stock, documentation, and customer requirements
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