Operations & Client Coordination Specialist

This is a remote position.

Operations & Client Coordination Specialist

If you are a highly organized, "backbone" administrative professional who thrives on keeping a complex engine running smoothly—keep reading.

This isn’t a passive, data-entry role. This is a high-stakes coordination position for an Australian leader in essential building services. You will be the "air traffic controller" for a busy team, ensuring that every electrical, fire, and safety service is scheduled, tracked, and closed out with precision.

Why This Is a Dream Job

You’ll be working directly with an Australian owned and operated essential services business who:

• Values Filipino Talent:Has a long, successful history of working with offshore team members and treats them as core, integrated partners.

• Provides Industry Stability:Operates in the essential building services sector (Electrical, Fire, Test & Tag)—work that is always in demand.

• Communicates with Clarity:Provides clear systems and expectations—no guesswork or "fire drills."

• Invests in Your Health:Offers HMO coverage from day one to ensure you and your family are protected.

• Offers the Perfect Schedule:Work Australian business hours (early finish PHT) and get your afternoons back.

What You’ll Be Owning

This is a senior-level coordination role where you own the lifecycle of a job—from scheduling to portal compliance. You’ll take the lead on:

• AroFlo Job Management:Leading job creation via optimized schedule extracts, ensuring high-level data integrity within the system.
• Schedule & Dispatch Coordination:Managing the calendars for field technicians to ensure maximum coverage and zero missed appointments.
• Dynamic Prioritization:Amending your workflow throughout the day based on incoming client calls or shifting departmental needs.
• Client Communication & Inquiry:Responding promptly to client queries and resolving issues professionally across email, phone, and chat.
• Portal Management:Documenting and tracking job completions and ensuring specific client portals are updated in real-time.
• ​Operational Support:Participating in daily huddles to address priorities and providing ad-hoc support such as report generation.

Requirements

This Role Is a Great Fit If You

• Have 3–5 Years of Experience:Specifically within a trade, maintenance, or service industry environment.

• Are Detail-Obsessed:You hate "loose ends" and have a natural urge to document and track everything.

• Communicate with Authority:You can hold your own in professional conversations with Australian business owners and technicians.

• Are Tech-Savvy:You pick up new software quickly and are proficient in Microsoft 365.

• Have a "Backbone":You are comfortable following up firmly with stakeholders to ensure tasks are completed.

• Are Reliable:You are ready to start your day at 5:30 AM PHT and have a stable home-office setup.

Bonus Points If You

• Have experience in the building services, construction, or maintenance industry.

• Have worked with Australian clients previously and understand the local culture/slang.

• Have experience using Field Service Management software (e.g., Simpro, AroFlo, or ServiceM8, Tradify).

Tools You’ll Use

• Field Service Management (FSM) Software

• Microsoft 365 (Outlook, Teams, Excel)

• MS Teams (Internal communication)

• Go to (external communication; phone system)

Hours, Pay, and Stability

• Full-time:40 hours per week.

• Schedule:Monday to Friday, 8:30 AM – 4:30 PM TAS (5:30 AM – 1:30 PM PHT).

• Salary:Php 40,000 – 55,000 fixed monthly rate (based on experience).

• Stability:Long-term, permanent role with a established company looking to expand their PH team.

What Success Looks LikeAfter 60–90 days:

• Field technicians are arriving at sites with all necessary information and zero scheduling conflicts.
• The backlog of administrative service reports is cleared and kept up-to-date daily.
• Clients recognize you as the "go-to" person for status updates on their building services.
• The AU management team feels a significant "weight off their shoulders" regarding day-to-day coordination.

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