Role purpose
You make sure every order, shipment and bill that leaves Lilac St. is right and on time. You own the daily handoffs between our team, our 3PL, our retail and marketplace channels, and our vendors, so the Head of Operations can spend their time on planning instead of chasing tickets. We sell across Shopify, Amazon, TikTok Shop and retail, and this role is what keeps that from turning into four separate messes.
What you'll own
3PL and fulfillment
Run the day-to-day relationship with our 3PL: tickets, inventory questions, claims and credits, and holding them to agreed SLAs
Enter purchase orders, transfer orders and assembly requests in ShipHero and track them to completion
Catch missed and exception orders in Shopify and ShipHero, and close them out with Customer Service
Support our move to a new 3PL: receiving checks, SKU and order testing, and logging every issue until it is fixed
Channel and wholesale orders
Place and track wholesale (EDI via SPS Commerce), Amazon FBA and TikTok FBT replenishment orders so each ships inside its window and to the retailer's or marketplace's rules
Keep routing guides, ship windows and prep requirements for each partner current and easy to find
Own wholesale coordination end to end: order receipt through shipment confirmation, and EDI setup for new and existing retail partners
PR, seeding and internal orders
Own PR kit, influencer, sample and employee orders end to end: right contents, right address, shipped on schedule
Check every kit list against the seeding brief before it ships, and flag gaps to Brand early
Accounts payable
Collect contractor and vendor bills weekly, submit them to our accounting team, and chase what is missing
Reconcile vendor invoices and credits, including the 3PL AP tracker
Keep invoice records organized so anyone can pull a copy in a minute
Systems and admin
Serve as backup owner of ShipHero and Zendesk
Handle onboarding and offboarding logistics: accounts, access and ownership changes
Write down how we do shipments, assemblies, retailer onboarding and AP, and keep it current
What success looks like
Day 30
Running all 3PL tickets, internal orders and weekly bill collection without hand-holding; open-ticket log is current every day
Day 90
Zero missed ship windows on wholesale, FBA and FBT orders you placed; every PR kit ships complete and on schedule; AP is caught up with no bills older than 30 days unsubmitted
Day 180
Written playbooks for shipments, assemblies, retailer onboarding and AP that someone else could follow; 3PL SLA misses tracked monthly and credits recovered
What you bring
Must-haves, in order
Retail and marketplace order experience: EDI orders (SPS Commerce strongly preferred), routing guides, ship windows, FBA or FBT prep
2+ years running orders and fulfillment with a 3PL at a DTC or CPG brand
Hands-on ShipHero or a similar WMS: you have entered POs, transfers and orders yourself
You close loops. You can carry 30 open requests and tell us the status of any one of them
AP basics: bills, invoices, credits, reconciliation
Nice-to-haves
Zendesk, Amazon Seller Central or TikTok Shop experience
Beauty or cosmetics brand experience
Has been through a 3PL migration
Tools we use: ShipHero, Shopify, Zendesk, Amazon Seller Central, TikTok Shop, SPS Commerce and cloud accounting software.
We'll train on what you haven't used.
About Lilac St.
Lilac St. is the market leader in DIY lash clusters. We started DTC and now sell across Shopify, Amazon, TikTok Shop and retail, including Urban Outfitters. Our Aura NanoSoft lashes won an Allure Best of Beauty award in 2026. We are a small, remote team where one person's work is visible to everyone.
How to apply
Send your resume to sarah@lilacst.com and a few sentences on the messiest order or shipment problem you have fixed: what broke, what you did, and how you kept it from happening again.