• Reports To: VP Business Operations
• The Operations & Financial Analyst supports executive decision-making by bridging the gap between daily operations and financial clarity
• This role is responsible for operational tracking, variance analysis, and routine reporting, ensuring data integrity and actionable insights across network and financial workflows
• Operational & Network Reporting (40%)
• Network & Customer Performance: Author and maintain recurring customer-specific and nationwide network operations reports, tracking key operational metrics to recommend actionable improvements
• Operational Expense & Cost Analysis: Perform pass-through cost analysis, locate ticket trend analysis, and network operations expense tracking to identify cost-saving opportunities
• Metric Validation: Track and validate core physical network metrics, including route miles, bookings margins, net sales, installs, and disconnects (MRR/MAR walks)
• Recovery Management: Monitor internal and external recovery efforts and financial workflows associated with network performance and outages
• Financial Analysis & Executive Support (40%)
• Board Deliverables: Maintain and enhance quarterly Board of Directors reporting materials using Microsoft Excel and PowerPoint
• Quarterly Forecasting: Manage and refine key operational inputs that feed into the broader company-wide financial model and forecast
• Strategic Insights: Partner with operational teams to analyze margins and translate raw operational throughput into financial impact
• CRM & Data Governance (20%)
• CRM Data Hygiene: Manage and enforce object validation rules, workflows, and pipeline accuracy in our CRM to transition operations from reactive troubleshooting to proactive data governance
• Reporting Architecture: Act as an operational stakeholder contributing to company-wide data reporting standards and process improvements
Benefits
• Paid Time Off
• 401k
• Vision and Dental Plans
• Paid Medical Plans
• Paid Holidays
• Paid FMLA
• Bonus Potential up to 20%
• Salary DOE: $100k -$150k