PURPOSE
- Gain industry and organizational knowledge through daily business interactions and project assignments while supporting business process improvement initiatives within Installed Services.
- Work is performed under direct supervision.
- This internship provides hands-on experience analyzing business operations, evaluating service and warranty processes, and supporting process standardization efforts across the organization.
- The intern will collaborate with field operations, business leaders, and cross-functional teams to identify opportunities for operational improvement and help develop scalable solutions that enhance customer experience and business performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assist with various projects in support of the department.
- Gather, organize, and analyze data to support operational reviews, process improvement initiatives, and special projects.
- Conduct interviews and collaborate with field leaders, technicians, and business partners to understand current business processes and identify opportunities for improvement.
- Document and analyze current-state workflows, procedures, and system interactions.
- Assist with the development of process maps, workflow documentation, presentations, and project recommendations.
- Support data analysis and reporting activities using Excel, Power BI, and other business tools.
- Participate in team meetings, project reviews, and brainstorming sessions.
- Collaborate with cross-functional teams to achieve project objectives and deliverables.
- Present findings, recommendations, and project updates to department leadership when appropriate.
SUPERVISORY RESPONSIBILITIES
- This position has no supervisory responsibilities.
MINIMUM REQUIREMENTS
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Must be actively pursuing a Bachelor's degree.
- Preferred GPA of 3.0 or higher.
- Preferred junior or senior standing; other class levels will be considered.
- Preferred majors include Business, Operations Management, Industrial Engineering, Construction Management, Supply Chain, Data Analytics, or related disciplines.
PREFERRED QUALIFICATIONS
- The ideal candidate will demonstrate the following:
- Strong Excel and Power BI skills, including data analysis, reporting, and dashboard development.
- Comfort interviewing and collaborating with field leaders and technicians to gather information and understand operational processes.
- Interest in Continuous Improvement and Lean principles with a passion for improving business performance.
- Ability to create process maps and workflow documentation using tools such as Visio, Miro, or similar software.
- Strong communication and presentation skills with the ability to clearly communicate insights and recommendations.
- Curiosity about construction operations and a desire to learn how field execution impacts customer experience, service quality, and business outcomes.
COMPETENCIES
- Strong oral, written, and interpersonal communication skills.
- Strong analytical, critical thinking, and problem-solving abilities.
- Ability to communicate effectively with individuals at all levels of the organization.
- Comfortable engaging with and interviewing field personnel, technicians, and operational leaders.
- Ability to work effectively with diverse teams and cross-functional stakeholders.
- Proficiency in Microsoft Office applications, particularly Excel.
- Experience with Power BI or other reporting and visualization tools preferred.
- Knowledge of process mapping and workflow documentation methodologies.
- Interest in Continuous Improvement, Lean principles, and operational excellence.
- Strong organizational skills with attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Curiosity, initiative, and a willingness to learn about construction operations and installed services.
LEARNING OPPORTUNITIES
- Through this internship, participants will gain exposure to:
- Construction and Installed Services operations
- Warranty and service management processes
- Business process mapping and standardization
- Continuous Improvement and Lean methodologies
- Data analysis, reporting, and dashboard development
- Cross-functional project management
- Executive communication and presentations
- Operational performance measurement and KPI development
- This role is ideal for a student interested in combining data analytics, process improvement, field operations, and business transformation to drive meaningful operational improvements.
- This position was posted on 9/2/2026 and we anticipate it will be open for a minimum of five days, though it may be open for a longer period. We encourage your prompt application.