For our client, we are seeking a Operation Manager to join the team of a leader in the Finance & Insurance space.
This role will oversee day-to-day operational performance with a strong focus on customer satisfaction, process discipline, and service consistency. The manager will partner closely with stakeholders across the organization to support business goals and deliver timely outcomes across projects and initiatives. This is a hands-on position that combines operational oversight, KPI tracking, compliance awareness, and continuous improvement in a remote finance and insurance environment.
Location: Remote
Compensation: $100,000 – $115,000 annually
Responsibilities
Oversee daily operations to ensure customer satisfaction
Implement innovative business practices and best practices
Collaborate with stakeholders to meet organizational goals
Manage end-to-end project management for timely delivery
Monitor and report on key performance indicators (KPIs)
Ensure compliance with company policies and regulations
Qualifications
Bachelor's degree in Business Administration, Operations Management, or related field
7+ years of experience in operations management
Proven skills in business innovation and proactive management
Strong communication and public speaking abilities
Experience with customer relationship management (CRM) and consumer services
Certified Operations Manager (COM) preferred
Benefits
Flexible remote work options
Focus on employee engagement and talent development
Opportunities for professional growth and collaboration
Supportive work environment fostering relationships and teamwork
Access to continuous improvement and operational excellence initiatives
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.