Onsite IT Support Technician

About the position As an Onsite IT Support Technician, you'll play a crucial role in resolving technical issues, installing, and configuring hardware and software, and ensuring the smooth operation of IT systems on-site. Utilizing your technical expertise, you'll provide first-level technical information systems support to the university community, resolving routine technical problems, and ensuring seamless operation of IT initiatives. We’re seeking a motivated and dependable technician who’s ready to jump in, solve problems, and represent IT Voice both virtually and in-person when needed. Responsibilities • Provide desk-side support for hardware and software issues, including PCs and peripherals. • Install, configure, and troubleshoot IT systems and applications. • Ensure the smooth operation of IT systems and networks on-site. • Collaborate with the IT Voice technical support team to escalate and resolve complex issues. • Maintain documentation of IT systems, procedures, and configurations. • Adhere to IT Voice's core values of Focus on others, own it, work smart, and do the right thing. • Provide desk-side support for hardware and software issues, including PCs and peripherals. • Install, configure, and troubleshoot IT systems and applications. • Ensure the smooth operation of IT systems and networks on-site. • Collaborate with the IT Voice technical support team to escalate and resolve complex issues. • Maintain documentation of IT systems, procedures, and configurations. Requirements • High School degree or equivalency required. • Approved to work in the US with a valid driver's license. • Basic PC and peripheral experience required. • Punctual, courteous, and professional demeanor required. • Dependable transportation to the customer site is required. • Must be located in the Cleveland, OH area due to the onsite engagement. • The ability to get stuff done (there’s no room on our ship for slackers) • Passion for Technology (duh!) • Heart to always do the right thing and admit mistakes (they will happen and its ok) • Good communication skills (willing to give and receive constructive feedback) Nice-to-haves • Familiarity with MS365 is favorable. • 1-2 years of support experience and willingness to learn are favorable. Benefits • 401(k) • health • dental • vision • life insurance • PTO • Paid Holidays • Career advancement opportunities in a growing, people-first organization. • 401(k) • Dental insurance • Health insurance • Life insurance • Paid time off • Travel reimbursement • Vision insurance