We are seeking a proactive and detail-oriented Online Reputation Management Associate to manage and enhance the online presence of our international healthcare clients. This role focuses on optimizing client profiles, monitoring reviews, implementing reputation-building strategies, and maintaining positive digital interactions.
The ideal candidate is highly organized, tech-savvy, and comfortable working in a fast-paced environment while adhering to best practices in online reputation management.
Key Responsibilities:
- Primary Coordinator for Online Reputation Services: Serve as the primary coordinator for all online reputation management tasks for assigned client accounts.
- Profile Creation & Management: Establish and manage client profiles on platforms such as Google, Yelp, Healthgrades, and other relevant review sites.
- Reputation Optimization: Ensure all client profiles are optimized for maximum visibility, accuracy, and positive reputation. Identify opportunities for improvement and implement strategies to enhance client online presence.
- Review Monitoring & Response: Monitor incoming reviews and feedback, drafting appropriate, professional responses to maintain a positive online reputation.
- Client Account Management Coordination: Act as the main point of contact between client account managers and internal backend teams for all reputation management–related tasks, ensuring smooth execution and alignment with client objectives.
- Review Generation Strategy: Develop strategies to encourage clients to obtain fresh, positive reviews regularly, such as feedback solicitation or customer engagement campaigns.
- Analysis & Reporting: Track and analyze metrics to evaluate clients’ online reputation, provide actionable insights, and recommend improvements.
- Client Engagement & Meetings: Attend and actively participate in voice and video meetings (Zoom/VOIP) with international clients, often during EST time zones, to discuss strategies, address concerns, and provide updates.
Required Skills and Qualifications:
- Excellent written and verbal communication skills in English.
- Experience managing social media or online profiles.
- Diploma in Marketing or a related field.
- Knowledge of digital marketing tools and techniques.
- Strong computer literacy, including experience with Skype, Zoom, and G Suite.
- Excellent organizational and time-management skills.
- Self-motivated with a proactive, problem-solving mindset.
- Ability to perform effectively in a high-demand, fast-paced work environment.
- Tech-savvy and adaptable to new software or tools.
Preferred / Nice-to-Have Skills:
- Prior experience in a marketing or reputation management role.
- Experience creating graphics using web-based platforms like Canva.
Work Hours and Requirements:
- Daily Work: 8 hours per day, with at least 3 hours worked at night (6:30 PM – 12:00 AM).
- Flexibility to work extra hours or weekends as required for high-priority tasks or events.
- Maintain respectful communication with colleagues, managers, and clients.
- Adherence to company policies, confidentiality guidelines, and employment contract provisions.
- Home workspace must be quiet, distraction-free, with reliable internet and necessary hardware/software.
Benefits:
- 100% Remote Work with flexible working hours within defined ranges.
- Monthly remuneration starting from LKR 80,000 (inclusive of basic salary and fixed allowances)
- Opportunity to work with international clients and gain global marketing experience.
- Exposure to professional development, training, and certification programs.
- Performance-based rewards and career growth opportunities.
- Join a diverse team of 250+ professionals across Sri Lanka, Pakistan, Malaysia, the US, and Canada.
About Bizycorp & Ekwa Marketing:
- Learn about Bizycorp – a trusted company providing remote work opportunities since 2010.
- Leadership Team – meet the leaders guiding our growth.
- Team Success Stories – hear from our members around the globe.
- Ekwa Marketing – supporting healthcare professionals in dominating digital marketing, social media, and search results.
Equal Opportunity Employer: Bizycorp celebrates diversity and is committed to creating an inclusive environment. All qualified candidates will be considered regardless of race, religion, gender, or disability status.
Excellent English communication; experience managing social media or online profiles; diploma in marketing or related field; strong computer literacy with Skype, Zoom, G Suite; ability to work 3 hours nightly (6:30 PM-12:00 AM) and occasional weekends.
Key Responsibilities
- managing client profiles
- monitoring reviews
- coordinating reputation tasks
Skills & Tools
Skype, Zoom, G Suite, Canva
Job Details
- Category: Marketing
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Colombo, Western, Sri Lanka
- Salary: LKR 960,000 – 960,000 / year
- Languages: English
About Ekwa Marketing Inc.
A digital marketing company providing total website solutions and SEO services for healthcare professionals. — Industry: Information Technology