Job Title:
New User Onboarding Specialist
Location :
St. Louis, MO
Remote/hybrid but travel is needed
Key Responsibilities:
Delivers onsite new-user training and onboarding support at each acquired location, ensuring incoming employees are equipped to use new systems, devices, and processes from day one.
Reports to: Service Desk Lead / Project Lead
Key Responsibilities
Deliver onsite new-user training sessions covering device usage, collaboration tools, and support processes
Prepare and maintain up-to-date onboarding materials and quick-reference guides
Support new-hire device setup and initial account activation alongside desktop/service desk teams
Collect onboarding feedback to improve training materials for future integration waves
Coordinate onboarding schedules with site leads and the Project Lead
Provide first-line support during onboarding sessions and escalate as needed
Required Qualifications
2+ years experience in training delivery, onboarding, or end-user support
Strong presentation and interpersonal communication skills
Comfort with M365, collaboration tools, and standard corporate IT environments
Ability to travel to acquired site locations as needed
Preferred Qualifications
Experience creating training content and documentation
Background in change management or organizational readiness