On-Call Staffing Coordinator
PurposeCare | Remote
MAKE A DIFFERENCE BEHIND THE SCENES OF HOME CARE!
At PurposeCare, we're committed to helping individuals receive compassionate,
dependable care in the comfort of their own homes. Behind every successful
client visit is a team working to ensure caregivers are supported, schedules are
covered, and clients receive the services they depend on.
We're looking for a dependable, resourceful, and customer-focused On-Call
Staffing Coordinator to support our private-duty home care operations during
evenings, overnight hours, weekends, and designated holidays.
This remote position is ideal for someone who thrives in a fast-paced
environment, enjoys solving problems, and can confidently coordinate staffing
needs while delivering exceptional customer service.
WHAT YOU'LL DO
Serve as a primary point of contact for caregivers, CNAs, clients, and
families during assigned on-call hours.
Answer and manage incoming calls, respond to questions, and resolve
scheduling or service-related concerns.
Coordinate replacement coverage for caregiver call-offs, unexpected absences,
and new client assignments.
Monitor caregiver clock-ins and scheduled visits to help ensure timely and
reliable client care.
Update caregiver schedules, including adding, adjusting, or canceling visits
as needed.
Document all relevant client and caregiver interactions accurately in the
appropriate electronic systems.
Address escalated calls professionally, using sound judgment and established
procedures.
Communicate important updates and unresolved issues to the appropriate
operations team members.
Maintain compliance with company policies, procedures, and confidentiality
requirements.
WHAT WE'RE LOOKING FOR
Strong verbal and written communication skills with a professional,
customer-focused approach.
Excellent organizational skills and the ability to manage multiple priorities
in a fast-paced environment.
Strong problem-solving skills and the ability to make sound decisions
independently.
Experience with scheduling, call center systems, and customer service
applications.
Proficiency with Microsoft Outlook, Word, Excel, and electronic documentation
systems.
Ability to collaborate effectively with caregivers, clients, and internal
operations teams.
Reliable internet access and a quiet, professional remote workspace.
SCHEDULE & AVAILABILITY
This position requires availability during the following on-call coverage
periods:
Monday–Friday: 4:30 PM – 8:30 AM (overnight coverage)
Saturday or Sunday: Daily coverage from 8:30am to the following day at 8:30am
Holidays: Selected holidays as assigned
All responsibilities are performed remotely.
Specific shifts, coverage rotations, and compensation arrangements will be
discussed during the interview process.
WHY PURPOSECARE?
At PurposeCare, you'll be part of a team that makes a meaningful difference in
the lives of clients and caregivers every day. Your ability to coordinate care,
solve problems, and support our field teams helps ensure that individuals can
continue receiving the care they need at home.
Ready to help keep care moving, even after business hours? Apply today and join
the PurposeCare team!
Qualifications
Are you searching for a Purpose? PurposeCare is Bringing Healthcare Home, and we
want you to join our family
PurposeCare [https://purposecare.com/] is a leading provider of home care and
home health services in the Midwest and provides home-based care services to
more than 3,000 clients a month carefully coordinated to keep clients healthy
and safe at home. With excellent caregivers and innovative technology,
PurposeCare ensures that our most vulnerable are provided with the support
necessary to live full lives in their community. Your Care is Our Purpose.
As a growing company we provide:
A rewarding career making a difference, changing lives & communities
Schedule Flexibility
Ongoing growth, training & professional development
Mentor, on-call & referral programs
Opportunity to apply for positions at our other PurposeCare locations
[https://purposecare.com/locations/]