Seasonal Snow Operations Coordinator
Temporary Seasonal Position
When winter weather hits, quick communication and reliable follow-through matter. Exterity is seeking dependable, responsive team members to support our snow operations throughout the winter season.
As a Seasonal Snow Operations Coordinator, you will help monitor incoming client requests, connect with the appropriate service partners, and ensure time-sensitive issues are addressed quickly and consistently. You will play an important role in supporting Exterity's 24/7 centralized Service Operations Center and helping keep services moving during active winter weather events.
What You'll Do
Monitor and respond to incoming snow-service requests
Contact the appropriate service partner and confirm that action is underway
Track open requests and follow up until the appropriate next step has been taken
Document updates and maintain accurate case information in Exterity's systems
Escalate urgent or unresolved issues to the appropriate operational leader
Provide clear, thorough handoffs to the next shift
Communicate professionally with clients, service partners, and internal team members
Help meet client response requirements, including service windows as short as four hours
Schedule and Seasonal Commitment
This is a temporary seasonal position running from November 1 through March 31. Schedules will be developed based on team-member availability and operational coverage needs.
Shifts will be a minimum of 4.5 hours, with opportunities to work up to eight-hour shifts. Coverage may include evenings, overnight hours, early mornings, weekends, holidays, and active winter weather events.
Sample coverage windows include
Evening coverage: 5:00–9:30 p.m. PT
Overnight coverage: 11:30 p.m.–4:00 a.m. CT
Early-morning coverage: 5:00–9:30 a.m. ET
What We're Looking For
Dependable, responsive, and committed to assigned shifts
Comfortable working independently
Calm and professional when handling urgent or time-sensitive requests
Organized and attentive to follow-up details
Able to learn new technology and workflow systems quickly
Strong written and verbal communication skills
Comfortable communicating with clients, service partners, and operational leaders
Prior customer service, dispatch, operations, or service-coordination experience is helpful but not required
Who May Be a Great Fit
This opportunity may be especially well suited for:
Current team members interested in additional seasonal hours
College students or interns with winter availability
Customer-service or dispatch professionals seeking seasonal work
Candidates interested in gaining short-term operations and service-coordination experience
If you are reliable, detail-oriented, and ready to help keep winter operations moving, we would love to hear from you. Apply today to join Exterity's seasonal snow operations team.
Compensation: $20
Additional Details
Exterity, a key division of Heartland, LLC, is dedicated to delivering cutting-edge exterior solutions across the nation. As the managed services arm of Heartland, we specialize in providing reliable and tailored services, including snow removal, pressure washing, parking lot maintenance, and multi-site landscape care. Our commitment to excellence is driven by our belief in the power of clear and effective communication to foster successful partnerships.
At Exterity, we partner with a network of trusted service providers to ensure that each project is executed with the utmost quality and precision. Our innovative approach and comprehensive range of services make us a leader in the exterior solutions industry, dedicated to maintaining the highest standards and exceeding client expectations.