Maxim Healthcare is currently seeking an On-Call Coordinator.
Ideal Candidate will be located in PST time zone to support High Volume PST Weekend and be bilingual in Spanish.
The On-Call Coordinator provides scheduling and client coordination during non-business hours and provides support to the branch recruiters in staffing and coordinating issues after normal business hours. This can include, but is not limited to, answering incoming calls and coordinating the schedules of after-hours healthcare staff members.
The on-call coordinator is a part-time position and should not exceed 20 hours a week.
Essential Duties and Responsibilities:
- Responds to incoming calls to the office after normal business hours
- Responds in a timely manner (within 15 minutes) to any messages left
- Documents client, patient, and caregiver occurrences in the system of record
- Communicates with clients when an employee has called off or is running late
- Delegates and plans tasks to appropriate staff (back-up coordinator, internal RN) when necessary
- Informs appropriate staff of any personnel changes and scheduling need that arises
- Staffs call-outs as soon as message is received
- Troubleshoots other after-hours issues that arise, and delegates appropriately
- Keeps office staff informed of outstanding issues at the beginning of normal business hours
- Other duties as assigned
Minimum Requirements:
- High School degree required
- Must have internet access and personal computer, laptop or smart phone
- Some experience in an office, with demonstrated effective communication skills and proven organizational and interpersonal skills
- Experience in customer service environment preferred
- Strong verbal communication skills required
- Proficiency with computers and Microsoft Office
- Spanish Speaking
Salary: $60 - $100 per day
Benefits:
On-Call Coordinators are not eligible for benefits
Maxim Benefits:
Health and Wellness
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program
Retirement and Financial Security:
Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
Lifestyle Benefits:
Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program
*Benefit eligibility is dependent on employment status.
About Maxim Healthcare
Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare, Inc. (“Maxim”) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
High school diploma required; must have internet access and a computer or smartphone; strong verbal communication and organizational skills; proficiency with computers and Microsoft Office; bilingual in Spanish; located in PST time zone.
Key Responsibilities
- answering calls
- coordinating schedules
- documenting occurrences
Skills & Tools
Microsoft Office
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Part Time
- Workplace: Remote — Tacoma or Washington
- Salary: USD 15,600 – 26,000 / year
- Languages: English, Spanish
Benefits
- 401k matching
- Generous paid time off
- Tuition reimbursement
- Retirement plan
- Generous parental leave
About Maxim Healthcare Services
A healthcare services provider offering private duty nursing, skilled nursing, and behavioral care. — Industry: Healthcare