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Welcome to brighthush – Where Customer Experience Meets Innovation
At brighthush, we are redefining the way businesses connect with their customers. As a global leader in customer experience solutions, we empower brands to deliver seamless, personalized interactions that drive loyalty and growth. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your ideas matter and your potential is limitless.
Why Join brighthush?
- Global Reach, Local Impact: Work with a diverse portfolio of clients across industries while enjoying the flexibility of a remote-first workplace.
- Continuous Learning: Access world‑class training programs, mentorship, and a clear career ladder that encourages personal and professional development.
- Inclusive Culture: We celebrate diversity and foster an environment where every voice is heard and valued.
- Competitive Compensation & Perks: Enjoy a comprehensive benefits package that supports your well‑being, both inside and outside the office.
Position Overview
We are seeking a Norwegian‑speaking Customer Service Representative to join our remote team. In this role, you will be the primary point of contact for customers seeking support for our heating control solutions. You will handle inbound calls and emails, troubleshoot technical issues, answer billing inquiries, and guide customers toward the best products and services that meet their needs.
Key Responsibilities
- Provide high‑quality technical support for heating control products, ensuring quick resolution of customer issues.
- Respond to invoice and billing questions with accuracy and professionalism.
- Conduct consultative sales conversations, identifying customer needs and recommending suitable solutions.
- Maintain detailed, accurate records of customer interactions in our CRM system.
- Collaborate with cross‑functional teams (engineering, product, finance) to resolve complex issues.
- Adhere to established processes and quality standards, continuously seeking ways to improve service delivery.
- Participate in ongoing training and knowledge‑sharing sessions to stay current on product updates and industry trends.
- Contribute to team goals, including response time, customer satisfaction scores, and sales targets.
Essential Qualifications
- Fluency in Norwegian (both spoken and written) – essential for clear communication with our customer base.
- Fluency in English (both spoken and written) – required for internal collaboration and documentation.
- Strong technical aptitude and a genuine interest in technology solutions.
- High school diploma or equivalent – a foundation for continuous learning.
- Reliable high‑speed internet connection and a dedicated, quiet workspace suitable for remote work.
- Excellent problem‑solving skills and the ability to remain calm under pressure.
- Strong interpersonal skills, with a customer‑first mindset and a passion for delivering exceptional service.
Preferred Qualifications
- Previous experience in customer service or technical support roles.
- Experience in sales or consultative selling environments.
- Knowledge of heating control systems or related technology.
- Familiarity with CRM platforms (e.g., Salesforce, Zendesk).
- Experience working in a remote or distributed team.
Skills & Competencies
- Communication: Clear, concise, and empathetic communication in both Norwegian and English.
- Technical Proficiency: Ability to troubleshoot hardware and software issues, and explain solutions in layman’s terms.
- Customer Focus: A genuine desire to help customers and a commitment to exceeding expectations.
- Adaptability: Comfortable navigating changing priorities and learning new tools quickly.
- Team Collaboration: Willingness to share knowledge and support teammates in a virtual environment.
- Time Management: Efficiently handle multiple inquiries while maintaining high quality.
Career Growth & Development at brighthush
At brighthush, we believe that your growth is our success. When you join our team, you’ll have access to:
- Structured onboarding and continuous training programs that cover product knowledge, customer service best practices, and sales techniques.
- Mentorship from experienced leaders who are invested in your career trajectory.
- Clear performance metrics and regular feedback sessions to help you set and achieve ambitious goals.
- Opportunities to move into senior support roles, product management, or sales leadership positions.
- Cross‑functional projects that broaden your skill set and expose you to different areas of the business.
Work Environment & Culture
Our remote-first model gives you the freedom to work from anywhere in Sweden, while still feeling connected to a vibrant, collaborative community. We foster a culture of transparency, respect, and continuous improvement. Every team member is encouraged to bring fresh ideas to the table, and we celebrate successes—both big and small—through virtual recognition programs and team events.
Compensation & Benefits
While specific figures vary based on experience, we offer a competitive salary package that includes:
- Base salary aligned with industry standards for remote customer service roles.
- Performance‑based bonuses tied to customer satisfaction and sales metrics.
- Paid onboarding and ongoing training to support your professional growth.
- Collective agreement and occupational pension plan.
- Wellness allowance to support your physical and mental health.
- Rikskortet employee benefit card for savings on groceries and dining.
- Flexible working hours within the core window of 08:00–16:00 on weekdays.
- Access to a comprehensive benefits portal covering health, dental, and life insurance.
How to Apply
Ready to take the next step in your career? Submit your application through our careers portal, and include a brief cover letter highlighting your experience with customer service, technical support, and sales. We look forward to learning how your skills and passion align with the brighthush mission.
Join brighthush – Where Your Voice Shapes the Future of Customer Experience
At brighthush, we are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, or any other protected characteristic. If you are driven by curiosity, a love for technology, and a desire to help customers succeed, we encourage you to apply today and become part of our global community.
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