Non-Clinical E-Learning Instructional Designer and Trainer

JOB SUMMARY:  

Designs and delivers virtual training initiatives and programs, using best practices in facilitation and program development.  Creates e-learning content that is robust, engaging, and interactive; building the foundation for the knowledge/skills required to perform roles within the organization.

 The Non-Clinical Educator is responsible for providing continuing education to new and existing non-clinical staff. Continuing education is a means for maintaining and improving the quality of services provided. The educator determines through a review of data, such as encounter reports, monthly call stats, and other sources, the educational needs of the staff and then develops programs to meet those needs.  Key to the role is evaluating the effectiveness of all education initiatives.

Must Reside in Ontario

Virtual 6 month contract (with possibility of permanent to be reassessed)

Why join SE Health?

• Competitive Total Rewards - So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging - Thrive with work from home, and a supportive, inclusive culture that puts people first.
• Purpose & Impact - Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition - Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

JOB RESPONSIBILITIES:

Program Training/Curriculum Development, 50%

• Designs and develops training for new and existing staff via Virtual Facilitation, Self-directed learning (SDL) modules and/or blended learning environment using various eLearning tools and platforms.
• Facilitates training (new hire training, employee initiatives, refreshers, new program launches, etc.).  Ensures learning objectives/benchmarks are achieved for class participation and evaluations.
• Conducting needs analysis to assess the learning and performance requirements of staff.
• Applying experiential learning principles using eLearning tools/techniques to create an engaging and robust learning environment.
• Ensuring learning objectives/expected benchmarks are evaluated, identifying learning opportunities and implementing improvements.
• Facilitating/upholding best practice for virtual classroom delivery in either a guided classroom or self-directed training approach. 
• Working with other departments as needed, to create educational in-services and gain information to further support front line staff.
• Assist in identifying need for new policies, evaluation of current policies and annual review of current policies.
• Pursue continuous quality improvement in the role and as an education department.
• Performs other duties as assigned.

Classroom Delivery, 50%

• Evaluating staff performance (in classroom and on the job) in application of knowledge and skills, monitoring attendance and behaviors. 
• Meeting with staff to provide support and coaching and providing documentation with SMART goals etc. as applicable. Works with QA and Team leaders to understand how training can support improved performance and service delivery.
• Creates a positive and engaging learning environment.
• Uses the principles of adult learning, different learning theories, and instructional design models to deliver training that meets the needs of the learners.
• Builds rapport/trust with learners and helps to connect them to a larger company engagement and team environment.
• Ensures Return to Work (RTW) employees are assessed for educational needs, and trained/refreshed accordingly, depending on their length of time off the job.

EDUCATION AND QUALIFICATIONS

• Bachelor’s degree in Education or Social Science (considered an asset)
• Minimum 1-year call centre experience and demonstrated proficiency
• Prior experience in education/training with small or large group settings in a classroom or virtual learning environment
• E-learning design/development courses, Virtual facilitation courses and Adult Education certification (each considered an asset)
• Strong skills in computer, technology, and applications (i.e., Teams, computer software, Word/Excel/eLearning apps an asset) 

OTHER QUALIFICATIONS:

• Committed to lifelong learning and professional growth
• Strong facilitation skills
• Evaluation, decision-making and planning skills
• Detail-oriented
• Time management skills/ability to meet deadlines
• Excellent communication skills
• Computer/technology proficiency

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.


Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.

AI and compensation details:

We do not use AI in our recruitment process.  All applications and interviews are reviewed by our Talent Acquisition team. This role is a replacement position. The pay range is $23.00 per hour based on experience.