Role: Care Technical Manager
Location: Remote
IP: LTTS
Duration:12+ months
Payrate:$40/hr
Visa: No visa restrictions
Job Description:
Mandatory skill: NCS - Nokia Container Services
Technical Skills:
- Core Network Expertise: Deep understanding of core network technologies for mobile telecommunications, including LTE/VoLTE/VoWiFi/5G, Telco/Public Cloud (CNF and VNF), and IP Connectivity.
- Protocol Knowledge: Proficiency in various protocols, including TCP/IP, Routing/Switching, Network Security, Network Management, DNS, Radius, LDAP, MAP, Diameter Policy Control and Charging, and Radius.
- Cloud Infrastructure (Telco, Distributed, Edge Clouds)
- Cloud configuration and troubleshooting on OpenStack and Kubernetes-based platforms (CBIS, NCS, OCP, NRHO). Working experiencde in NCS platform is must.
- Networking: L2/L3 Switches, Routers, Firewalls
- Servers & Storages: Airframe, HPE, Dell, EMC
- Monitoring solutions (Prometheus, Grafana, Thanos)
- DevOps tools, Cyber Security, Automation (Ansible, GitOps) for NCD
- Cloud MoO processes and ticketing system (Salesforce)
Additional Requirements:
- Proficient in English: Excellent written and spoken English communication skills are essential for effective interaction with Customer.
- Technical Communication: Ability to clearly communicate complex technical ideas in writing, presentations, and face-to-face meetings.
- Customer-Facing Experience: Experience in a customer-facing role, including 24/7 emergency on-call support.
- Escalation Management: Experience in managing escalations across cross-functional teams and coordinating resources to resolve issues.
- Project Management: Knowledge of project management principles and methodologies.
- Business Understanding: Understanding of business concepts and development processes. Care Technical Manager (CaTM)
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