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About brighthush
brighthush is redefining the way businesses connect with their customers. With a conversation‑centric platform that blends cutting‑edge AI with human empathy, we empower teams to deliver seamless, personalized experiences across voice, chat, video, and collaboration tools. Since our founding in 2008, we have grown into a global leader trusted by more than one million users and over 100,000 businesses. Our headquarters in Scottsdale, Arizona, and distributed teams around the world share a single mission: to make every customer interaction meaningful, efficient, and memorable.
Role Overview
As a Night Shift Customer Support Representative, you will be the frontline champion of our customers’ success. You’ll troubleshoot complex technical issues, guide users to the right solutions, and ensure that every interaction reflects the brighthush commitment to “Amazing Service”. Working remotely from Ukraine, you will align with U.S. business hours (12:00 pm–4:00 am, Monday‑Friday) and collaborate with a global team of support specialists, engineers, and product managers.
What You’ll Do
- Resolve Technical Challenges: Diagnose and fix issues across hardware, software, and networking systems, quickly identifying root causes and delivering timely resolutions.
- Deliver Exceptional Experiences: Communicate clearly, professionally, and empathetically, ensuring every customer feels heard and valued.
- Maintain Accurate Documentation: Record interactions, troubleshooting steps, and outcomes with precision to support knowledge sharing and continuous improvement.
- Manage High‑Volume Workflows: Handle multiple concurrent requests in a fast‑paced environment, prioritizing tasks to meet daily and monthly performance metrics.
- Own the Customer Journey: Take full responsibility for issues from first contact to final resolution, following up until the customer is satisfied.
- Continuous Learning: Deepen your technical knowledge of brighthush products, systems, and best practices; stay current with emerging tools and industry trends.
- Leverage AI for Efficiency:
- Use AI assistants (ChatGPT, Copilot, etc.) to summarize conversations, extract key action items, and enhance response quality.
- Apply structured prompts and iterate on AI outputs to achieve accurate, relevant results.
Essential Qualifications
- Minimum 2 years of customer service experience, preferably in a technical support or help‑desk role.
- Proficient with PC and Mac operating systems, Microsoft Office suite, and basic networking concepts.
- Advanced English fluency (spoken and written) with excellent written communication skills.
- Ability to work remotely from Ukraine and adhere to U.S. business hours (12:00 pm–4:00 am).
- Curiosity and enthusiasm for learning new technologies and tools.
- Comfortable in fast‑paced, evolving environments with shifting priorities.
Preferred Qualifications
- Experience with AI‑powered support tools or chatbot platforms.
- Knowledge of cloud services (AWS, Azure, GCP) and SaaS product lifecycles.
- Previous remote work experience in a distributed team setting.
- Certifications in IT support (CompTIA A+, Network+, etc.) or customer experience management.
Key Skills & Competencies
- Customer‑First Mindset: Patient, conscientious, and professional; always prioritizing the customer’s needs.
- Problem‑Solving Ability: Strong analytical skills, persistent, and solution‑oriented; willing to explore multiple paths to success.
- Attention to Detail: Capable of managing multiple tasks simultaneously while maintaining high accuracy in technical work and documentation.
- AI‑Forward Thinking: Curious and willing to experiment with AI and automation tools to improve efficiency.
- Team Collaboration: Shares knowledge, supports teammates, and contributes to a positive, high‑energy team culture.
Career Growth & Development
At brighthush, we believe that every team member’s growth fuels our collective success. As a Night Shift Support Specialist, you will have access to:
- Structured onboarding and mentorship programs that accelerate your technical and soft‑skill development.
- Regular learning modules, certifications, and workshops covering AI, cloud, and customer experience best practices.
- Clear career pathways from Support Specialist to Senior Specialist, Team Lead, or Technical Product Manager.
- Opportunities to contribute to product roadmap discussions, ensuring your frontline insights shape future features.
Work Environment & Culture
brighthush thrives on a culture of innovation, collaboration, and impact. Our remote teams enjoy:
- Flexible work schedules that respect work‑life balance while aligning with global customers.
- Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.
- A supportive environment where every voice is heard, and ideas are celebrated.
- Access to cutting‑edge tools and resources that empower you to deliver top‑tier service.
Compensation & Benefits
While specific compensation is tailored to experience and role, brighthush offers a competitive package that includes:
- Base Salary: Market‑competitive pay aligned with industry standards.
- Performance Incentives: Monthly or quarterly bonuses tied to customer satisfaction and resolution metrics.
- Health & Wellness: Comprehensive medical, dental, and vision coverage; employee assistance program; wellness initiatives.
- Insurance: Life, disability, and critical illness coverage.
- Paid Time Off: Generous PTO, sick leave, paid holidays, and parental leave.
- Professional Development: Reimbursement for courses, certifications, and conferences.
- Remote Work Perks: Home‑office stipend, high‑speed internet allowance, and ergonomic equipment support.
Why Join brighthush?
- Impact: Work with a platform trusted by millions, helping businesses deliver unforgettable customer experiences.
- Innovation: Be part of a team that pioneers AI‑driven solutions, shaping the future of customer support.
- Growth: Thrive in a culture that prioritizes continuous learning, skill development, and career progression.
- Culture: Collaborate with a high‑energy, supportive team that values service, respect, and care for both customers and teammates.
How to Apply
Ready to make a difference from the comfort of your home? Click the link below to submit your application and join the brighthush family. We look forward to learning how your passion for customer success and technical excellence can help us continue to set the standard for AI‑powered support.
Closing Statement
brighthush is more than a company; it’s a movement toward smarter, more human customer interactions. If you’re driven by curiosity, thrive in fast‑paced environments, and want to be part of a team that values innovation and impact, we invite you to apply today. Together, we’ll shape the future of customer experience—one conversation at a time.