NICE CXone Developer / Designer – CCaaS
Location: Remote within USA Experience: 7–12 Years
Job Summary
We are seeking an experienced NICE CXone Developer / Designer with strong hands-on expertise in designing and developing enterprise contact center solutions on the NICE CXone platform.
This is a development and solution-design focused role. The ideal candidate should have strong experience building IVR solutions, CXone Studio scripts/contact flows, routing logic, queues, integrations, and customized CCaaS solutions.
Key Responsibilities
Design and develop contact center solutions using NICE CXone.
Build and customize IVR, call flows, and customer interaction workflows.
Develop and maintain CXone Studio scripts for complex contact center requirements.
Design advanced routing logic, skills-based routing, queues, and interaction flows.
Translate business and contact center requirements into scalable technical designs.
Develop integrations between NICE CXone and CRM, APIs, and enterprise applications.
Design and implement API-based integrations for contact center workflows.
Develop reusable components and standardized CXone design patterns.
Customize CXone solutions based on business and customer-experience requirements.
Perform unit, integration, and end-to-end testing of developed solutions.
Troubleshoot complex issues within scripts, IVR flows, routing logic, and integrations.
Optimize existing CXone solutions for performance, scalability, and maintainability.
Participate in solution design reviews and provide technical recommendations.
Support deployments, releases, and production implementation of developed solutions.
Maintain technical design and development documentation.
Good to Have
Experience with CRM and enterprise application integrations.
REST API / Web Services integration experience.
Experience with large-scale CCaaS implementations or migrations.
Experience designing complex enterprise contact center solutions.
Knowledge of cloud-based integration patterns.
Must-Have Skills
NICE CXone Development
NICE CXone Studio / Studio Scripting
IVR & Contact Flow Development
Routing Logic & Queues
Contact Center Solution Design
CXone Customization
CCaaS Development
API / REST Integrations
Contact Center Integrations
Skills-Based Routing
Troubleshooting & Debugging
Solution Design & Development