Overview
Network Technician (GTA)
Reporting to the Manager, Field Service, you will support the Direct Sales Division Technical team by providing pre-sales support Solutions Consultants regarding software solutions. You will perform installs, support Canon software solutions in the field, and provide IT support for network customers.
Responsibilities
Key Responsibilities:
- Provide network support to customers
- Install Canon and 3rd Party software solutions for customers and provide support
- Provide third-level support to Technicians in the field
- Install and support software solutions in our showrooms
- Support Solutions Consultants with pre-sale functions to develop customer solutions and scope of work
Qualifications
To Succeed, You Will Need:
- Post-Secondary education in Electronics or Computer Science
- Minimum 5 years experience in a similar role
- Valid MCSE certification or equivalent or role base Microsoft Expert Certification (e.g Azure Solutions Architect Expert, MS 365 Enterprise Administrator Expert, Cybersecurity Architect Expert, Windows Server Hybrid Administrator)
- In-depth knowledge of Microsoft technologies, Mac OS, Linux, and Unix to install and connect Canon solutions
- Excellent equipment operation skills (Canon MFPs/SFPs or other manufacturers)
- Experience troubleshooting network and software issues
- Process and project management skills to develop scopes of work, installation plans, and coordinate with multiple departments and customers
Why Join?
VIRTUAL WORK
- This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
- When working from home, a reliable internet connection is required.
- Remote work is supported with cloud-based applications and collaboration tools
BENEFITS
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more!
EMPLOYEE PERKS
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement
A (1) current vacancy exists. This is a Union position.
Compensation is $49.15/h, per the collective agreement.