Job Title: Network Support Technician
About the Client: Our client provides cloud-based business communications, managed networking, security, Internet connectivity, and IT services. They help businesses streamline operations and stay connected through integrated technology solutions and dedicated technical support.
Overview: The Network Support Technician is an entry-level role supporting network operations through monitoring, troubleshooting, and ticket documentation. The role requires strong teamwork, documentation skills, flexibility to work multiple shifts, and a willingness to learn. On-the-job training is provided for most position requirements.
Responsibilities:
- Create and track all network trouble tickets and change requests received from the client's customers and vendors.
- Clearly document data received from various systems and personnel in the client's Trouble Ticket System.
- Follow documented procedures to use this information and perform troubleshooting steps with other personnel and companies
- Represent yourself and the client professionally when communicating with customers and vendors, both verbally and in writing.
- Follow detailed instructions and procedures.
- Apply logical troubleshooting skills to interpret alerts and alarms and assess root cause.
- Use NOC resources, including Solarwinds, SRM2, portals, and various networking tools, to analyze and document information and take appropriate action in accordance with operating procedures.
Qualifications:
Previous help desk, NOC, MSP, or technical support experience.
Basic understanding of OSI Model layers 1–4, routing, switching, switches, routers, firewalls, and LAN/WAN.
Solid fundamentals in TCP/IP, DHCP, DNS, VLAN, subnetting, gateways, and IPv4/IPv6 addressing.
Ability to troubleshoot basic connectivity issues using tools such as ping, traceroute, and nslookup.
Experience with monitoring applications or VoIP/SIP is a plus but is not required.
Good verbal and written communication and documentation skills.
Ability to work effectively in a team and a strong willingness to learn.
Schedule: 10:00 am to 7:00 pm Manila Time, Tue-Sat
Setup: Remote / WFH
Why Join STAFFVIRTUAL?
- Competitive compensation and benefits package
HMO Day 1 + 2 FREE dependents
De minimis and allowances
Paid time offs
Training, career growth, and global exposure
A collaborative and supportive team culture
If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at !
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