Job Description:
• Build and operate secure, cloud-connected network fabrics for mission-critical industries
• Collaborate with engineers, project managers, and leadership to deliver reliable customer results
• Identify issues, propose solutions, and follow them through to completion
• Communicate professionally with customers and team members
• Use Technium tools to gather issue information
• Create and accurately complete incident tickets
• Review applicable knowledge articles for rapid resolution
• Escalate complex network and security incidents to senior engineers
• Attend regular internal and external training sessions
• Work toward development goals aligned with a development plan
• Follow network operations policies, processes, and procedures
• Provide on-call support during non-duty hours, weekends, and holidays when needed
• Maintain confidential information and follow company compliance processes
Requirements:
• Experience with networking and security fundamentals
• Experience with switching, routing, and next-generation firewalls
• Experience with Cisco, Check Point, and Palo Alto technologies
• Ability to work independently to resolve incidents
• Strong analytical, problem-solving, and conceptual skills
• Ability to monitor, tune, and troubleshoot systems
• Strong customer focus and ability to work with customers of varying technical expertise in high-pressure situations and complex environments
• Ability to adapt to changing business processes, technologies, and environments
• Excellent organizational skills
• Ability to quickly learn, become competent in, and apply new skills
• Excellent interpersonal and teamwork skills
• Proactive and able to work with minimal supervision
• Ability to work on cross-functional teams
• Ability to work in pressure situations
• Availability for one fixed schedule: Sunday–Wednesday or Wednesday–Saturday
• Availability for associated on-call responsibilities, including some night and weekend work
• Occasional travel for training and/or conferences
Benefits:
• 4-day workweek with 10-hour shifts
• On-call rotation compensation/support implied by on-call responsibilities (no separate compensation stated)
• Internal and external training sessions
• Development plan and learning opportunities
• Occasional travel for training and/or conferences