Job Description:
• Serve as a Tier III escalation resource for complex network, wireless, WAN, voice, and telecommunications incidents
• Lead medium-to-large infrastructure deployments, technology refreshes, network modernization projects, and operational improvement initiatives
• Design, configure, deploy, monitor, and troubleshoot Cisco routers, switches, wireless platforms, SD-WAN components, and supporting network services
• Support enterprise WAN, LAN, wireless, voice, Genesys Cloud connectivity, and carrier transport services across a large branch and corporate footprint
• Partner with Information Security and infrastructure teams on network segmentation, access control, secure connectivity, and defense-in-depth architecture
• Support PCI segmentation initiatives and alignment with financial services regulatory and security expectations
• Participate in incident response, root cause analysis, problem management, and corrective action planning for critical service disruptions
• Follow enterprise change management processes and participate in scheduled maintenance activities
• Provide technical guidance, mentoring, and knowledge transfer to junior engineers and operational support teams
• Create and maintain technical documentation, network diagrams, standards, implementation plans, and operational procedures
• Engage telecom carriers, technology vendors, and internal stakeholders to resolve issues and deliver network services
• Take ownership of tasks and challenges encountered in the assigned position
Requirements:
• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent related experience
• Eight (8) or more years of enterprise networking and/or telecommunications experience
• CCNP Enterprise or equivalent certification preferred
• CCIE highly desirable
• Experience with Cisco SD-WAN, Cisco ISE, Catalyst Center, and enterprise wireless platforms
• Experience supporting network infrastructure in financial services or another regulated industry
• Knowledge of Network Segmentation, PCI DSS, NIST Cybersecurity Framework, FFIEC guidance, GLBA, or similar regulatory/security frameworks
• Experience with network automation using Python, PowerShell, REST APIs, Ansible, or related tools
• Experience supporting large multi-site enterprise networks, including branch, corporate, data center, and contact center connectivity
• Experience with voice, unified communications, telecom carrier management, or Genesys Cloud support
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer frequently, including typing and sustained attention to a monitor
• Ability to sit, walk, and/or stand for extended periods of time
• Ability to bend and reach
Benefits:
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Secure and distraction-free remote or hybrid work setting required
• Reliable internet connection (cable or fiber preferred) for remote or hybrid positions