NETWORK ENGINEER – INFRASTRUCTURE & MANAGED SERVICES
Location: Remote, with travel to client locations as needed
Employment Type: Full-Time
Schedule: Monday–Friday; participation in an on-call rotation as required
ABOUT THE ROLE
ProviNET Solutions is looking for a Network Engineer to join our Professional Services Engineering team.
This is an opportunity for an experienced network professional who enjoys solving problems, working with different technologies, and supporting multiple client environments rather than maintaining the same network day after day.
As a Network Engineer, you will design, implement, troubleshoot, and support network infrastructure for SMB clients in a managed services environment. You’ll work across a variety of environments and technologies, including firewalls, switching, routing, wireless, VPN, SD-WAN, secure remote access, and network monitoring.
You’ll balance service tickets, escalations, project work, proactive maintenance, client communication, and documentation. One day may involve troubleshooting a VPN issue, while the next could involve deploying a firewall, redesigning a VLAN structure, assisting with a network assessment, or participating in a client infrastructure project.
If you enjoy variety, technical problem-solving, and being the person who can figure out what’s actually happening on a network, this role may be a great fit.
WHAT YOU'LL DO
Support multiple client network environments through service tickets, escalations, maintenance, and project work
Design, deploy, administer, and troubleshoot network infrastructure, including:
Firewalls
Routers
Switches
Wireless access points
VPN solutions
Related network services
Configure and troubleshoot Layer 2 technologies, including VLANs, trunking, switching, spanning tree, and network segmentation
Configure and troubleshoot Layer 3 technologies, including routing, NAT, subnetting, inter-VLAN routing, and static/dynamic routing
Deploy and manage firewall platforms and security policies, including access rules, NAT, VPNs, and secure remote access
Support secure access and edge networking technologies such as SD-WAN, ZTNA, SASE, and SSE
Support enterprise wireless environments, including access points, cloud/controller-managed platforms, SSIDs, authentication, roaming, coverage, and performance
Troubleshoot complex issues involving LAN/WAN, wireless, VPN, firewalls, DNS, DHCP, and cloud-connected environments
Participate in network assessments, client onboarding, standardization initiatives, lifecycle planning, and remediation projects
Use network monitoring and alerting tools to identify, investigate, document, and resolve issues
Create and maintain accurate technical documentation, including network diagrams, IP schemes, firewall rules, VPN information, and client environment records
Collaborate with Service Desk, Client Care, Engineering, and Solutions Architecture teams
Participate in technical assessments, pre-sales discussions, and project scoping when needed
Follow security best practices across client environments
Participate in an on-call rotation for escalated support
Travel to client locations, including occasional out-of-state travel, for project work as needed
Accurately track time and maintain service/project tickets in the company PSA
Perform other duties as assigned
WHAT WE'RE LOOKING FOR
We're looking for someone who has real-world MSP or IT consulting experience and is comfortable supporting multiple client environments simultaneously.
You should have:
3+ years of network engineering or network administration experience, preferably in an SMB-focused MSP or IT consulting environment
Strong understanding of:
TCP/IP
IPv4 and subnetting
DNS and DHCP
VLANs and switching
Routing and NAT
VPN technologies
Firewall policies
Wireless networking
Hands-on experience deploying, managing, and troubleshooting firewalls, switches, wireless platforms, and VPN solutions
Strong Layer 2 and Layer 3 networking fundamentals
Experience troubleshooting LAN/WAN connectivity, wireless performance, firewall access, VPN connectivity, DNS/DHCP, and network performance issues
Understanding of network security concepts, including ACLs, segmentation, IPsec, SSL/TLS, secure remote access, and zero-trust principles
Experience working in an SLA-driven environment with competing priorities
Strong troubleshooting and root-cause analysis skills
Excellent client-facing communication skills
Strong documentation and organizational skills
The ability to work independently while knowing when to escalate an issue
EDUCATION
Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent professional experience
NICE-TO-HAVE EXPERIENCE
We'd love to hear from you if you have experience with:
Networking & Security
SonicWall
Fortinet
Cisco
Meraki
Aruba
Ruckus
Ubiquiti
SD-WAN
ZTNA
SASE/SSE
Secure Web Gateway
CASB
Firewall-as-a-Service
Monitoring & MSP Tools
LogicMonitor
Auvik
RMM platforms
ConnectWise Manage or similar PSA/ticketing platforms
Network documentation platforms
Advanced Networking
OSPF
BGP
Dynamic routing
Multiprotocol routing
Cloud & Virtualization
Microsoft Azure
AWS
VMware
Hyper-V
Cloud and virtualization networking
CERTIFICATIONS
Certifications are a plus and may include:
Cisco CCNA/CCNP
Fortinet NSE/FCP
SonicWall SNSA/SNSP
Aruba ACMA/ACMP
Equivalent vendor certifications
Don't have every certification listed above? That's okay. We value hands-on experience, strong networking fundamentals, troubleshooting ability, and the willingness to learn.
WHAT SUCCESS LOOKS LIKE
The successful candidate will be someone who can:
Take ownership of a network issue from initial investigation through resolution
Troubleshoot methodically rather than simply guessing at the problem
Communicate technical issues clearly to both technical and non-technical audiences
Manage multiple client priorities without losing track of details
Produce documentation that another engineer can actually use
Identify opportunities to improve reliability, security, and performance
Work effectively across both reactive service requests and planned projects
Know when to independently resolve an issue and when to escalate
Adapt quickly to different client environments, technologies, and business needs
WHY THIS ROLE IS DIFFERENT
This isn't a "keep the lights on" corporate network administrator position.
As an MSP Network Engineer, you'll work with multiple clients, different network architectures, and a wide range of technologies. You'll have opportunities to troubleshoot, build, improve, standardize, and implement—not just monitor the same environment every day.
If you like variety, enjoy digging into difficult technical problems, and want a role where no two client environments are exactly alike, you'll have plenty to keep you challenged.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or qualifications required. Employees may be required to perform duties outside of their normal responsibilities as business needs require.