Company Description WiFiT provides reliable, high-performance wireless internet connectivity for events of any size, from small company gatherings to large conferences. The company specializes in mobile WiFi solutions with high-density networks that support large crowds and deliver seamless connectivity indoors and outdoors.
WiFiT enhances event branding through customized splash pages and captive portals that align with client requirements. On-site network engineers monitor and manage networks in real time to ensure consistent performance. WiFiT is focused on powering events with dependable internet service that creates smooth, engaging experiences for all attendees.
Role Description The Network and Sales Support Specialist is a full-time remote role responsible for supporting the design, deployment, and maintenance of WiFi networks for client events. This role assists with configuring and monitoring network infrastructure, identifying and resolving connectivity issues, and ensuring secure, reliable performance during events.
The specialist collaborates with the sales team to prepare technical proposals, respond to client inquiries, and provide pre- and post-sales support. Daily activities include reviewing event requirements, coordinating with on-site engineers, documenting network setups, and maintaining accurate records of configurations and support actions. The role also involves contributing to process improvements and sharing feedback on client needs to help refine WiFiT’s services.
Qualifications
Candidates should possess strong Networking and Network Design skills for planning and implementing event WiFi solutions.
Candidates should possess Network Administration skills to configure, manage, and maintain network devices and services.
Candidates should possess Troubleshooting skills to diagnose and resolve connectivity and performance issues quickly.
Candidates should possess Network Security skills to implement secure configurations and protect event networks.
Relevant experience in supporting technical sales, customer service, or event technology is beneficial.
Strong communication skills and the ability to explain technical concepts to non-technical stakeholders are important.
Ability to work independently in a remote environment, manage multiple events, and prioritize tasks effectively.
Associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience is preferred.
Certifications such as CompTIA Network+, CCNA, or similar credentials are an advantage.