Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

Shift: Monday - Thursday | 7 am - 5:30 pm EST (4x10 shift)

The Opportunity

The Network Administrator II position will assist with the day to day operations of the network infrastructure that supports products and solutions to our Clients. Working with Development, Product, Production Support, and Build teams, the candidate will maintain, support, and optimize network infrastructure services to provide resiliency, stability, and meet the requirements of the business.

Day in the Life

• The Network Administrator II position’s primary responsibilities include the support and ongoing maintenance of the network infrastructure to ensure stability, resiliency, security, and services to our clients.
• This position will involve working and resolving service requests, incidents, problem tasks, and changes related to the Velera Network Infrastructure.
• Participates in network device hardware and software upgrades, vulnerability remediation, and incident/alert response in support of maintaining the security posture of our products and for compliance requirements.
• Engage in operational run activities such as standardization initiatives, routine compliance tasks, capacity planning, and network monitoring enhancements.
• Monitor and support client telecom circuits, working with various carriers and vendors on incident resolution and optimization.
• Engage in triage/incident bridge calls and participate in an on-call rotation providing after hours and weekend network support as needed
• High level of Customer Service experience working with external customers, vendors and internal business departments to provide a high level of customer satisfaction
• Provide technical consulting services to the company’s internal and external customers

Qualifications

• Bachelor’s degree preferred
• Cisco Certified Network Associate (CCNA) certification or equivalent experience
• Relevant Industry certifications including Azure and/or AWS or equivalent experience
• 2-5 years relevant experience in subject matter
• Solid experience configuring and maintaining Cisco routing/switching
• Experience supporting layers 1-4 of the OSI model are highly preferred.
• Support and management of security policies within a PCI compliant environment.
• Utilize troubleshooting and analytical skills to participate in incident resolution and root cause determination
• SD-WAN knowledge would be a plus
• Knowledge of Wireshark, Solarwinds, ServiceNow, and/or ADO are helpful.

  

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity

$75,800.00 - $96,700.00 - $117,500.00 of salary range

The anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; however, actual compensation may vary based on a variety of factors, including relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations. Velera is committed to providing competitive compensation that reflects both individual role and responsibilities, individual performance, and market.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.

Bachelor's degree preferred; CCNA or equivalent; 2-5 years relevant experience; Cisco routing/switching; OSI layers 1-4; PCI compliance; troubleshooting skills; SD-WAN knowledge a plus; Wireshark, SolarWinds, ServiceNow, ADO helpful.

Key Responsibilities

• maintaining network infrastructure
• resolving service requests
• monitoring telecom circuits

Skills & Tools

Cisco, Wireshark, SolarWinds, ServiceNow, ADO

Job Details

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — United States
• Salary: USD 75,800 – 117,500 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• 4-day work week
• Tuition reimbursement
• Retirement plan
• Generous parental leave

About Velera

A payments credit union service organization and integrated fintech solutions provider serving financial institutions. — Industry: Information Technology