Overview
Multi-Line Claim Representative I (Auto/Property) – National Accounts
Location: Remote
Schedule: Full-Time
Salary Range: $60,000 - $65,000
Build Your Career With Purpose at CCMSI
- At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
- We don’t just process claims—we support people.
- As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations.
- We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary
- The Multi-Line Claim Representative I is responsible for the investigation and adjustment of assigned commercial auto and property claims within a national accounts environment.
- This role manages claims from assignment through resolution (cradle to grave) while adhering to CCMSI claim handling standards, client-specific instructions, and applicable state regulations.
- This position is designed for early-career adjusters with 1–2 years of claim handling experience who possess a foundational understanding of coverage and liability investigation.
- The ideal candidate demonstrates accountability, attention to detail, and a strong desire to grow within a multi-line claims environment.
- This is not a high-volume, quick-resolution claim environment.
- Adjusters are expected to take ownership of their files, maintain consistent communication, and deliver quality outcomes through strong follow-through and sound judgment.
Responsibilities
- Investigate, evaluate, and adjust commercial auto and property claims in accordance with corporate standards, client guidelines, and jurisdictional requirements
- Apply knowledge of commercial auto policies and coverage to determine compensability and exposure
- Conduct thorough liability investigations, including fact gathering, analysis, and documentation
- Apply principles of comparative/contributory negligence in claim evaluation and decision-making
- Establish and maintain appropriate reserves within authority guidelines
- Review damage estimates, invoices, and related documentation for accuracy and claim relevance
- Negotiate settlements within authority limits and in alignment with client expectations
- Issue claim payments in accordance with CCMSI procedures and industry standards
- Maintain accurate and timely claim documentation, diary management, and file updates
- Communicate effectively with clients, claimants, and vendors, ensuring responsiveness and clarity
- Identify and pursue subrogation opportunities where applicable
- Manage claims across multiple accounts within a national account structure
- Ensure compliance with all service commitments and corporate claim handling standards
Qualifications
Required Qualifications
- 1–2 years of claim handling experience (commercial auto and/or property)
- Foundational understanding of commercial auto coverage
- Experience or training in liability investigations and negligence evaluation
- Strong verbal and written communication skills
- Ability to manage multiple priorities and maintain organization in a fast-paced environment
- Self-starter with strong follow-through and accountability
- Proficiency in Microsoft Office applications
- Reliable, predictable attendance during assigned client service hours
- Current adjuster license in home state
Nice to Have
- Experience handling multiple accounts in a national or carrier environment
- Prior TPA experience
- Additional state adjuster licenses are a plus
- Exposure to general liability claims
- Bilingual (Spanish) proficiency preferred
Why You’ll Love Working Here
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: Structured development into multi-line and advanced claim roles
- Culture: A supportive, team-based work environment
How We Measure Success
- At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:
- Quality claim handling – thorough investigations and strong documentation
- Timeliness & responsiveness – proactive communication and dependable follow-through
- Compliance – adherence to client and jurisdictional standards
- Client satisfaction – consistent and reliable service delivery
- Professional growth – development of technical knowledge and claim expertise
Compensation & Compliance
- The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity.
- This role may also qualify for bonuses or additional forms of pay.
- CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance.
- Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
- Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
- ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
- Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
- Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.
Our Core Values
- At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
- Lead with transparency: We build trust by being open and listening intently in every interaction.
- Perform with integrity: We choose the right path, even when it is hard.
- Chase excellence: We set the bar high and measure our success. What gets measured gets done.
- Own the outcome: Every employee is an owner, treating every claim, every decision, and every result as our own.
- Win together: Our greatest victories come when our clients succeed. We don’t just work together—we grow together.
- If that sounds like your kind of workplace, we’d love to meet you.
#CCMSICareers #EmployeeOwned #GreatPlaceToWorkCertified #ESOP #TPA #ClaimsCareers #CommercialAutoClaims #PropertyClaims #EntryLevelClaims #RemoteJobs #IND123 #LI-Remote