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MULTI GDS TRAINER SPECIALIST
FCM takes a holistic approach to corporate travel, specializing in managing
national and global travel programs for medium and large businesses.
Ranked as one of the world’s top five travel management companies, it has a
business network in over 97 countries and global headquarters in London,
Brisbane, Singapore and New York. Backed by the global strength of Flight Centre
Travel Group (FCTG), FCM combines local expertise and global experience to
provide clients with a truly bespoke experience.
Established in June 2004, FCM has been named World’s Best Travel Management
Company for eight years running at the World Travel Awards.
To learn more about FCM please click HERE
[https://www.fcmtravel.com/en-ca/about-us?&utm_source=google&utm_medium=cpc&utm_content=fcm.travel_GG-CA-Search-Brand-FCM_Brand_Exact-FCM_Brand&utm_campaign=FCM_Tech_Platform_Launch&utm_term=fcm.travel&gclid=EAIaIQobChMI-sXXnf3O-QIVh4XICh2zyQ6DEAAYASABEgIFo_D_BwE&gclsrc=aw.ds]
About The Opportunity
Join a team passionate about travel, learning, and operational excellence. As a
Multi GDS Trainer Specialist, you'll play a critical role in developing and
delivering training that empowers agents to maximize their expertise across key
global distribution systems, with a strong focus on Sabre. This role combines
training delivery, program development, process documentation, and business
support to enhance productivity and service quality across the organization. If
you enjoy coaching others, creating learning resources, and driving continuous
improvement, this is an exciting opportunity to make a meaningful impact.
Key Responsibilities
Deliver Sabre training programs for both novice and experienced users.
Facilitate ongoing training and upskilling initiatives for existing agents.
Develop, maintain, and enhance multi-course training programs and materials.
Create and document training processes, procedures, and learning resources.
Review and update training content to reflect new processes and system
enhancements.
Monitor new Sabre releases and communicate updates, shortcuts, and
efficiencies to end users.
Support adoption and training for Red Apps and related technologies.
Identify and implement efficiency opportunities through Red Apps utilization.
Provide RAP customer support.
Maintain the training library and ensure resources remain current and
accessible.
Support the Customer Care Team with training-related assistance.
Create documentation and training materials for scripts and automation
processes.
Monitor and respond to inquiries received through the training mailbox.
Deliver monthly "coffee break" learning sessions for agents.
Provide one-on-one coaching and support as needed.
Work independently to develop documentation, processes, and training
initiatives.
Occasional travel may be required.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all
Flighties feel welcomed, respected, and supported to thrive
Experience & Qualifications
Extensive knowledge of Sabre required.
Extensive knowledge of Amadeus required.
Knowledge of operational processes preferred.
Understanding of consultant workflow from PNR through reporting preferred.
Experience creating training materials, documentation, or learning programs.
Training or facilitation background preferred.
Strong written and verbal communication skills.
Ability to work independently and manage multiple priorities.
Structured, highly organized, and detail-oriented approach.
Experience supporting process improvements and systems adoption is an
advantage.
Reliable, high-speed internet connectivity required to support core job
responsibilities, including but not limited to video conferencing, access to
company systems, and secure handling of company data.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better
culture. We understand that our people are our most valuable asset. It is the
passion and dedication of our teams that keep the company on top of the industry
ladder. It’s also why we offer some great employee benefits and perks outside of
the norm.
Have fun: At the heart of everything we do at Flight Centre is a desire to
have fun.
Reward & Recognition: Celebrate the success of yourself and others at our
regular Buzz Nights and at the annual Global Gathering - You'll have to
experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity
to always figure things out.
Love for travel: We were founded by people who wanted to travel and want
others to do the same. That passion is something you can’t miss in our people
or service.
Personal connections: We are a big business founded on personal
relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion
through initiatives like Diversity Day (paid leave to observe a holiday or
cultural celebration of your choice) Employee Resource Groups (Racial Equity,
Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI
education initiatives, and equitable practices, including regular equity
assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and
evolve
We back our people all the way: We are strongly committed to supporting every
single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated
charities through volunteering and fundraising, complemented by our Office
Environmental Program, LEED® Gold-certified office spaces, and 1 paid
Volunteer Day per calendar year.
Benefits Include:
Paid Time Off: A comprehensive time off package, including up to 15 vacation
days (prorated upon hire and increasing to 20 days after 2 years of
employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day,
and 9 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care,
and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and
short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock
Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses
Vacation, Personal, and Sick time accrual rates will vary based on full-time or
part-time employee status. Recognized Holidays are either paid time off or, if
required to work due to job requirements, holiday pay rate, and may vary
depending on state.
Location – Remote, USA
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of $70,000 - $75,000.
Base salary is dependent on relevant factors, including experience, geographic
location, and job requirements.
As part of our recruitment process, we may use AI tools to assist in various
stages, including the screening and assessment of applications. These tools
support our evaluation of candidates based on role relevant qualifications,
skills and experience. All decisions are made by our hiring team and
stakeholders.
We thank all candidates for their interest; however, only those selected to
continue in the process will be contacted.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise
is to provide an environment with equality of respect, dignity and opportunity
for all our employees. We value an inclusive and supportive workplace which
truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to
providing a barrier-free pathway throughout our recruitment process. We welcome
accommodation requests to help make our hiring and onboarding experience as
accessible as possible. Please advise us about accommodation needs at any point
by contacting our Recruitment Team at careers@us.flightcentre.com
[careers@us.flightcentre.com]
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🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023,
2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
🤝 2026 Disability Index®: World’s Top Disability Inclusive Business
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#LI-SC1#FCM#LI-Remote