MS Dynamics CRM Business Systems Analyst Consultant II
West Coast region (WA or Oregon Region) / Remote
Immediate Joiner
MS Dynamics Business Systems Analyst with experience in banking, financial services, insurance, or large enterprise CRM programs.
The opportunity:
Process Mapping & Solution Design
Analyze and optimize existing business processes using BPMN / workflow diagrams.
Design functional solutions leveraging Dynamics 365 configuration, automation, and standard features.
Support customization decisions while ensuring alignment with best practices and platform standards.
Dynamics 365 Functional Expertise
Work across Dynamics 365 CE modules:
Sales (Leads, Opportunities, Accounts, Forecasting)
Customer Service (Cases, SLAs, Queues, Knowledge Base)
Field Service / Marketing (as applicable)
Support data migration validation, field mapping, and data quality checks.
Collaborate on integrations with external systems (ERP, portals, third party tools)
Business Analysis & Requirement Management
Lead end to end requirement gathering through workshops, interviews, and stakeholder discussions.
Create and maintain BRDs, FRDs, user stories, use cases, and acceptance criteria.
Perform gap analysis between business needs and Dynamics 365 out of the box capabilities.
Translate business requirements into clear functional designs for technical teams.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What you need:
Good to Have:
Exposure to Power Platform (Power Automate, Power Apps)
Experience in CRM migration or transformation programs
Dynamics 365 or Business Analysis certifications (preferred)
Soft Skills:
Strong analytical and problem-solving abilities
Ability to manage multiple stakeholders and priorities
Excellent verbal and written communication
Proactive, detail oriented, and delivery focused
Regards,
Gaurav Tripathi
Sr Associate Talent Acquisition
KAnand Corporation
Email: